VP Servicing

Lendistry

. Oversee all responsibilities assigned to the Servicing Team .

Posted 9/21/2026full-timeTustin • California • United StatesLead💰 $90,000 - $136,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in loan operations management, including payment processing, record reconciliation, and compliance with banking regulations. Proficient in utilizing loan servicing systems and Microsoft Office to enhance operational efficiency and reporting accuracy.

Highest-signal resume keywords

Loan Operations ManagementNorthridge Loan Servicing SystemRegulatory ComplianceFinancial Statement AnalysisTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingRecord ReconciliationEscrow Account AdministrationLoan BoardingCollateral PerfectionAccounting PrinciplesFinancial AnalysisMicrosoft WordMicrosoft ExcelWorkflow Optimization

Soft Skills

Strong Organization SkillsExcellent Communication SkillsAnalytical AbilityActive ListeningAdaptability

Industry Keywords

Financial ServicesLoan ServicingBanking RegulationsCustomer RetentionInternal Audits

About the role

Key responsibilities & impact

Oversee all responsibilities assigned to the Servicing Team
Manage daily loan operations, including payment processing, record reconciliation, escrow account administration, loan boarding, and collateral perfection
Supervise loan servicing specialists, conduct performance reviews, provide coaching, and set performance goals
Ensure servicing activities comply with federal, state, and internal banking regulations and investor guidelines
Resolve complex borrower complaints, tier-3 servicing issues, and technical system problems
Identify workflow inefficiencies, update procedures, and implement tracking or core software tools
Collaborate with accounting, treasury, credit, portfolio management, collections, special assets, and origination teams
Service conventional loans on an ongoing basis
Ensure loans are boarded within required time frames
Ensure positive and negative reporting is provided to government agencies monthly and/or quarterly
Provide accurate, timely reports to Bank Partners, FHLB, SBA, and the State
Oversee RLOC draw processes
Manage post-closing loan processes, including updating the tickler report
Organize loan information for internal and external audits
Support preparation of packages for loans purchased by investors or banks
Ensure collateral is released and UCC filings are released upon loan termination
Manage customer retention and communication
Exercise discretion and independent judgment
Perform other duties supporting efficient department operations

Requirements

What you’ll need

Bachelor’s degree in related field or 7 years of equivalent experience
5-7 years of financial services work experience
Experience with Northridge Loan Servicing System is preferred
Detailed oriented and strong organization skills
Proficient with Microsoft Office
Excellent written and oral communication skills
Sophisticated word processing and computer database skills, especially in Microsoft Word and Excel
Thorough knowledge of accounting principles, financial statement analysis, operations and regulations
Strong analytical ability with active listening skills
Ability to work effectively with staff members and in a busy environment
Ability to work independently and as part of a team
Willingness to adapt to changing business needs and deadlines, including extended work hours
Professional, business-like appearance and demeanor
Some travel may be required

Benefits

Comp & perks

Comprehensive Medical, Dental, and Vision Insurance
Generous Paid Time Off
Birthday Day Off
12 Paid Company Holidays
401(k) Match
FSA and HSA
Paid Life Insurance
Paid Disability Insurance
Pet Insurance
Employee Assistance Program (EAP)
Professional Development Courses
In Office Provided Snacks and Drinks
Gym Facilities (LA & Tustin/CEC Offices)
In Office Engagement Activities