Account Director

Lessen

. Guide the strategic vision supporting Account Management within the Commercial department .

Posted 9/17/2026full-timeRemote • Arizona • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on client relationship building, strategic growth initiatives, and financial analysis. Proficient in utilizing CRM software and project management tools to drive revenue growth and ensure client satisfaction.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingFinancial AnalysisCRM Software ProficiencyStrategic Growth Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementFinancial AnalysisData AnalyticsProject ManagementSales Strategies

Soft Skills

Communication SkillsNegotiation SkillsConflict ResolutionTime ManagementStakeholder Management

Tools & Technologies

CRM SoftwareData Analytics SoftwareSpreadsheetsProject Management PlatformsCommunication Software

Industry Keywords

Client RetentionGrowth StrategiesMarket DevelopmentsClient FeedbackService Excellence

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Guide the strategic vision supporting Account Management within the Commercial department
Uncover growth opportunities, manage client concerns, and lead strategic initiatives
Collaborate with Sales, Field Operations, Centralized Services, Product Management, and Implementation teams
Understand client portfolios and tailor growth strategies
Serve as the primary contact for client communications and foster client relationships
Monitor market developments, client feedback, and industry shifts to frame growth strategies
Lead client retention efforts by ensuring service excellence and delivering timely solutions
Document client interactions, sales endeavors, and growth metrics
Achieve or exceed account growth and upsell targets
Collaborate with clients to keep projects within allocated budgets and adjust for unforeseen costs
Solicit client feedback on satisfaction and service needs
Monitor and report client KPI and success metrics

Requirements

What you’ll need

A minimum of 3-5 years in roles related to account management, sales, or customer success
Additional considerations made for experience focusing on property management
Strong business acumen with an in-depth understanding of customer needs and pain points related to maintenance operations and project execution
Exceptional communication, negotiation, and presentation skills
Proficiency in CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software
Financial analysis capabilities to make informed decisions based on financial data and profit margins
Conflict resolution expertise
Time management skills
Stakeholder management skills
A proactive mindset to identify challenges and capitalize on opportunities
Demonstrated capacity to work autonomously, prioritize tasks, and drive revenue growth through account management and sales strategies
Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction
Ability to engage cohesively with diverse teams to guarantee streamlined project execution

Benefits

Comp & perks

Competitive compensation
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities
All the tools you'll need to be successful
Travel up to 25% of the time