FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management and effective communication skills while ensuring superior client satisfaction. Capable of coaching and developing team members, identifying efficiencies, and maintaining confidentiality and accuracy in data management.
Highest-signal resume keywords
Client Relationship ManagementCustomer Service ExperienceMicrosoft Suite ProficiencyTeam Coaching and DevelopmentProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CommunicationTeamworkProblem-SolvingAdaptability
Industry Keywords
Call Center EnvironmentClient SatisfactionSchedulingData ConfidentialityShift Flexibility
About the role
Key responsibilities & impact- Develop and maintain positive client relations to ensure superior client satisfaction
- Receive and handle customer calls and email requests for services
- Manage real-time inquiries while tracking and responding to commitments
- Manage scheduling and completion of customer-assigned services, including complex project work
- Maintain communication with affiliates according to contracts and agreed Scope of Work
- Provide information to supervisors, co-workers, and subordinates by telephone, written form, email, or in person
- Serve as a point person for handoffs between shifts and/or offices
- Foster a positive team environment
- Ensure confidentiality and accuracy of internal and external data
- Perform ad-hoc projects and other assigned duties
- Coach entry-level team members through job shadowing, on-the-job training, communication, and relationship development
- Identify efficiencies and areas for individual team-member improvement
- Provide Team Leads with regular updates on team members in training
- Act as a Subject Matter Expert and periodically review processes with clients and senior leadership
Requirements
What you’ll need- High school diploma required
- Undergraduate degree / internship preferred
- Previous experience 2-4 years in customer service call center environment essential
- Proficient in Microsoft Suite
- Shift flexibility may be required
Benefits
Comp & perks- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful