Operations Support Coordinator

Lessen

. Manage a specialized subset of work order volume, ad hoc projects, and complex or sensitive tasks, including Project WOs, Local Office Priorities, and Escalations .

Posted 9/18/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing work orders and customer service inquiries while maintaining strong vendor and client relationships. Proficient in project management, communication, and process improvement to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Project ManagementCustomer Service ExperienceLessen’s One Platform MasteryAdvanced TroubleshootingProperty Maintenance Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Work Order ManagementProject SchedulingData Entry AccuracyProcess ImprovementTroubleshooting Knowledge

Soft Skills

Professional CommunicationRelationship DevelopmentTeam CollaborationConstructive Feedback

Industry Keywords

Customer SatisfactionVendor LiaisonEscalation ManagementTrades KnowledgeShift Flexibility

About the role

Key responsibilities & impact

Manage a specialized subset of work order volume, ad hoc projects, and complex or sensitive tasks, including Project WOs, Local Office Priorities, and Escalations
Maintain positive relations with vendors, clients/residents, and internal partners
Receive and handle customer calls and email service requests
Manage real-time inquiries and track and respond to commitments
Act as Project Manager and vendor liaison as needed
Manage scheduling and completion of project work orders, ensuring work orders are properly linked and sequenced
Create thorough work orders to resolve home needs and issues
Serve as a final escalation point for disputes or unsatisfied service confirmations
Maintain communication with Affiliates according to contracts and agreed Scope of Work
Provide information to supervisors, coworkers, and subordinates by telephone, written form, email, or in person
Serve as point person for handoffs between shifts and/or offices
Enter information into the database and ensure consistency and accuracy
Demonstrate professionalism in communication, relationship development, and customer service
Foster a positive team environment
Ensure confidentiality and accuracy of internal and external data
Perform ad hoc projects and other assigned duties
Assist in training team members and provide constructive feedback
Provide market intelligence feedback to maximize customer satisfaction and support customer retention strategies
Review work details and accuracy under general supervision
Coordinate appointments between vendors and residents
Provide process-improvement feedback to management

Requirements

What you’ll need

High school diploma required
4+ years of customer service experience preferred
Preferred experience as a CSA, Dispatch, CSR with a high scorecard rating
Mastery of Lessen’s One platform is strongly preferred
Advanced troubleshooting knowledge and ability to articulate
Ability to communicate industry language
1-3 years of experience preferred
Property maintenance experience
Trades knowledge
Shift flexibility may be required

Benefits

Comp & perks

Competitive compensation
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities
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