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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client and vendor relationship management, with a strong focus on problem-solving and negotiation skills. Proficient in Microsoft Office tools and possesses relevant trade qualifications, particularly in the HVAC field.
Highest-signal resume keywords
Customer Service SkillsProblem-Solving SkillsNegotiation SkillsSME in Relevant TradeHVAC Field Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Trade QualificationComplex Trade Related Technical Issue ResolutionIntermediate Microsoft WordIntermediate Microsoft ExcelIntermediate Microsoft PowerPointIntermediate Microsoft Outlook
Soft Skills
Verbal Communication SkillsWritten Communication SkillsTeamwork SkillsRelationship SkillsPrioritization Skills
Industry Keywords
FM EnvironmentRetail EnvironmentBuildings EnvironmentContinuous Process ImprovementConfidentiality of Data
About the role
Key responsibilities & impact- Build and maintain professional relationships with clients and vendors to understand operational needs in a specific trade-related area
- Assist in developing and implementing solutions to meet client and vendor needs
- Review vendor quotes to ensure proposed work scope and pricing are appropriate
- Develop and coordinate client and internal initiatives and special projects
- Serve as a technical and subject matter expert for the department and leadership
- Serve as a key point of contact for internal and external clients and resolve vendor issues
- Proactively resolve vendor and client issues, escalating only when necessary
- Provide support to Trade Representatives as required
- Foster a positive work environment and collaborate with stakeholders
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other assigned duties
- Maintain CPD and awareness of trade and industry developments
- Seek opportunities for continuous process improvement
Requirements
What you’ll need- This role will require weekend and/or evening availability
- Customer Service Skills - Proficient
- Verbal Communication Skills - Proficient
- Written Communication Skills - Proficient
- Teamwork Skills - Proficient
- Relationship Skills - Proficient
- Negotiation Skills – Proficient
- Problem-Solving Skills - Advanced
- Prioritization Skills - Proficient
- Computer Skills: Intermediate proficiencies in Microsoft Word, Excel, PowerPoint, Outlook preferred
- SME in a specific relevant trade
- HVAC field experience preferred
- Relevant trade qualification
- 3–4 years of experience in relevant field or internal promotion from within Lessen
- Experience working in an FM, retail, buildings environment
- Demonstrable experience of solving complex trade related technical issues
Benefits
Comp & perks- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful