Vendor Relationship Representative

Lessen

. Develop and maintain positive vendor relations to ensure superior customer satisfaction .

Posted 10/8/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $16 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effective verbal and written communication, and the ability to resolve issues efficiently. Capable of managing vendor relations and contributing to continuous improvement initiatives while maintaining organizational awareness.

Highest-signal resume keywords

Customer ServiceVerbal CommunicationWritten CommunicationProblem SolvingTeamwork

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Organizational AwarenessLearning AgilityProcess OrientationPrioritizationRelationships

Certifications & Qualifications

Associate’s Degree

Industry Keywords

Vendor RelationsCustomer SatisfactionService SchedulingMarket IntelligenceCreative Solutions

About the role

Key responsibilities & impact

Develop and maintain positive vendor relations to ensure superior customer satisfaction
Receive and handle customer calls and email requests for services
Manage the scheduling and completion of all services assigned by customers
Manage real-time inquiries and respond to customer/vendor follow-up commitments
Identify, research, and resolve customer issues using company web-based systems and databases
Source new vendors as needed
Resolve or escalate disputes or unsatisfied service confirmations
Maintain open communication with vendors according to contracts and agreed Scope of Work
Provide market intelligence feedback to maximize customer satisfaction and attract and retain customers
Provide information to supervisors, coworkers, and subordinates by telephone, in writing, email, or in person
Enter information into the database and ensure consistency and accuracy
Educate clients on the benefits of Lessen’s service offering
Resolve most or all client and Affiliate issues without escalation
Remain on the queue and address all requests
Provide creative solutions to meet client needs and maximize value
Contribute to special projects and continuous improvement initiatives
Recommend procedural changes to management
Foster a positive team environment
Ensure confidentiality of internal and external data
Perform ad hoc projects and other assigned duties

Requirements

What you’ll need

Associate’s Degree or equivalent work experience (0-2)
Previous experience in Customer Service role preferred
Customer Service – Proficient
Verbal Communication – Proficient
Written Communication – Proficient
Teamwork – Proficient
Relationships – Proficient
Organizational Awareness – Proficient
Learning Agility – Proficient
Problem Solving – Proficient
Process Orientation – Proficient
Prioritization – Proficient

Benefits

Comp & perks

Competitive compensation
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities
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