Vendor Success Manager

Lessen

. Serve as the Lessen point of contact for business relationships with affiliates and maintain knowledge of affiliates’ services, locations, capacity, pricing, priorities, needs, and capabilities .

Posted 9/16/2026full-timeRemote • United StatesSeniorLead💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in vendor management and property maintenance, with a strong focus on HVAC, electrical, plumbing, and general maintenance. Proven ability to lead teams, manage performance metrics, and communicate effectively with affiliates and internal stakeholders.

Highest-signal resume keywords

Vendor ManagementProperty Maintenance KnowledgeHVAC Industry KnowledgeLeadership SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vendor ManagementProperty MaintenanceHVAC KnowledgeElectrical KnowledgePlumbing KnowledgeGeneral MaintenancePerformance Metrics ManagementDispatch PlanningCompliance ManagementSourcing Needs Identification

Soft Skills

LeadershipSelf-MotivationAnalytical ThinkingCommunication

Tools & Technologies

Microsoft Office SuiteWordExcelPowerPointOutlook

Industry Keywords

Affiliate ManagementCustomer ServicePerformance Improvement PlansWork DistributionWorkflow BottlenecksMarket PerformanceIn-Person CollaborationEscalation ManagementRemote Work

About the role

Key responsibilities & impact

Serve as the Lessen point of contact for business relationships with affiliates and maintain knowledge of affiliates’ services, locations, capacity, pricing, priorities, needs, and capabilities
Conduct regular affiliate touchpoints, including performance metric reviews, education, best-practice sharing, performance improvement plans, compliance, and pricing management
Own affiliate performance metrics and the depth and quality of the regional affiliate network
Own and manage the dispatch plan, including work distribution, plan effectiveness, affiliate capacity, and workflow bottlenecks
Identify sourcing needs and work with the sourcing team to onboard high-potential affiliates
Set performance expectations and provide oversight and coaching during affiliates’ initial work orders
Communicate market performance and top affiliates by trade to client account teams and regional customer leadership
Manage high-priority inbound affiliate escalations
Visit Lessen offices frequently to work with Operations, SMEs, SDMs, and other counterparts
Represent the affiliate voice within Lessen and provide feedback to improve technology, operations, billing, and compliance

Requirements

What you’ll need

7+ years of technical experience (HVAC, electrical, plumbing, general maintenance) required
7+ years of experience in vendor management, property maintenance or management, or construction required
Previous experience in a customer service environment preferred
Associates or Undergraduate degree preferred or equivalent experience
Maintenance or property management knowledge required
Industry trade knowledge: HVAC, electrical, plumbing, general maintenance required
Strong leadership skills with experience managing third party vendors
Self-directed and motivated with the ability to succeed working remotely
Demonstrated analytical skills and an ability to make timely decisions in a logical, effective manner
Extensive travel within assigned regions required
Must be available outside of business hours via phone or email
Basic computer skills; proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) required

Benefits

Comp & perks

Competitive compensation
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities
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