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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and solutions engineering, with a strong ability to communicate effectively and manage multiple technical conversations. Proficient in TypeScript, REST APIs, and SQL, with experience in building internal tools and implementing AI workflows to enhance support efficiency.
Highest-signal resume keywords
Technical Support ExperienceTypeScript ProficiencyREST API FamiliaritySQL KnowledgeCloud Tooling Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TypeScriptREST APISQLTechnical SupportSolutions EngineeringSoftware EngineeringAI WorkflowsInternal Tool DevelopmentTechnical DocumentationProduct Improvement Proposals
Soft Skills
Good Communication SkillsMulti-tasking Ability
Tools & Technologies
SlackLinearPylon
Industry Keywords
Customer SuccessEngineeringTechnical IssuesProduct BugsIntegration Issues
Tech Stack
Tools & technologiesCloudSQLTypeScript
About the role
Key responsibilities & impact- Respond to technical issues and questions via Slack, Linear, and Pylon.
- Understand Levanta's technology and guide customers through technical challenges.
- Escalate product bugs to the engineering team with clear context.
- Create and maintain technical support documentation for Customer Success and Engineering.
- Identify repeat issues and propose product improvements.
- Build internal tools to solve common issues.
- Implement AI workflows to improve support-process efficiency.
- Serve as the bridge between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues.
Requirements
What you’ll need- Only accepting candidates with verified LinkedIn profiles.
- 2+ years of prior experience in technical support, solutions engineering, or software engineering.
- Ability to read and write code in TypeScript.
- Good communication skills and ability to juggle multiple technical conversations.
- Familiarity with REST APIs, SQL, and cloud tooling.
- Must have a permanent address in one of the listed hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.
Benefits
Comp & perks- A dynamic and supportive work environment where innovation and creativity are encouraged.
- Competitive salary and benefits package.
- Open vacation and sick policy, take the time you need.
- Opportunity for professional growth and advancement within a rapidly expanding startup.
- A culture that values diversity, inclusion, and the impact of every team member on our success.