Senior CRM Specialist – Adobe Experience Cloud

Level Agency

. Own end-to-end build, QA, and deployment of email campaigns in Adobe Campaign and/or Adobe Journey Optimizer .

Posted 10/20/2026full-timeRemote • Canada, United StatesSenior💰 $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end CRM processes, including campaign builds, audience targeting, and compliance within Adobe Campaign and Adobe Journey Optimizer. Proficient in lifecycle marketing strategies and capable of leveraging AI tools for performance improvements.

Highest-signal resume keywords

Adobe CampaignAdobe Journey OptimizerLifecycle MarketingHTML/CSSAI Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ConfigurationAudience TargetingDynamic ContentEmail Compliance RegulationsData Quality ManagementSegmentationSQLJavaScriptCampaign AuditingJourney Mapping

Soft Skills

Clear CommunicationSound JudgmentProblem Solving

Tools & Technologies

Salesforce Marketing CloudMicrosoft Dynamics 365KlaviyoBrazeAdobe Experience Platform

Industry Keywords

B2C Subscription CRMPerformance MarketingMartechEmail CampaignsClient-Facing Experience

Tech Stack

Tools & technologies

CloudJavaScriptSQL

About the role

Key responsibilities & impact

Own end-to-end build, QA, and deployment of email campaigns in Adobe Campaign and/or Adobe Journey Optimizer
Translate briefs and journey maps into working CRM builds
Configure audience targeting, personalization, and dynamic content
Manage send calendars, scheduling, dependencies, readiness checks, rendering, links, suppressions, and compliance
Configure and maintain multi-step, multi-channel journeys across email, SMS, and push
QA journey logic, timing, and audience entry/exit conditions
Audit and repair existing campaigns, journeys, workflows, and data schemas without disrupting live sends
Recommend improvements to journey logic, segmentation, and program performance
Propose solutions for structural and data-quality issues requiring architecture decisions
Communicate risks, expectations, and technical trade-offs to internal teams and client stakeholders
Document builds and fixes for reliable handoffs
Continuously experiment with AI tools and share prompts, process improvements, and use cases
Work within Level's Martech & Analytics team to support clients of an AI-powered performance marketing agency

Requirements

What you’ll need

Hands-on production experience in Adobe Campaign (Classic or Standard) and/or Adobe Journey Optimizer / Adobe Experience Platform
Track record of owning CRM work end to end with minimal oversight
Ability to diagnose and repair existing CRM instance configurations
Strong lifecycle marketing understanding
Sound judgment on independent decisions and escalation
Clear written and verbal communication
Working knowledge of HTML/CSS for email template troubleshooting and customization
Working knowledge of email/SMS compliance regulations
Bachelor's degree in Marketing, Information Systems, Computer Science, Business, or related field, or 4 additional years of equivalent professional experience
5 to 8 years of hands-on CRM and lifecycle marketing experience, including significant production work in Adobe Experience Cloud email and journey platforms
Preferred: Salesforce Marketing Cloud, Microsoft Dynamics 365, Klaviyo, Braze, Adobe Experience Platform segments/schemas/audience activation, SQL, JavaScript, telecom or B2C subscription CRM, agency-side or client-facing experience
Expected proficiency and active use of AI tools such as ChatGPT, Midjourney, Claude, and Perplexity
Must be a resident of the United States or Canada
Employer is unable to sponsor visas

Benefits

Comp & perks

Fully remote across the U.S. & Canada
Monthly WFH stipend
Summer Fridays
Unlimited PTO (U.S.)
Competitive vacation (Canada)
Parental/family leave options
Comprehensive health benefits
Mental health support
Company-paid disability coverage
Company-paid life coverage
Employer retirement contributions: 401(k) in the U.S. and RRSP match in Canada
Quarterly performance reviews
Career advancement opportunities
Occasional travel for company events and team working sessions