Technical Account Manager

Level AI

. Serve as the primary technical point of contact for enterprise customers, driving adoption and value .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer success through strategic guidance on AI-driven solutions and cloud-based SaaS technologies. Proven ability to build strong relationships with enterprise customers while effectively communicating complex technical concepts.

Highest-signal resume keywords

Technical Account ManagementAI Solutions ExpertiseCloud-Based SaaS SolutionsCustomer Relationship ManagementTroubleshooting Technical Issues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AINLPSaaSTechnical Solutions AdoptionCustomer Success Management

Soft Skills

CommunicationRelationship BuildingProblem SolvingTeamworkDrive

Tools & Technologies

AI CXCCaaSContact Center Technologies

Industry Keywords

Enterprise SaaSCustomer SuccessTechnical Account Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for enterprise customers, driving adoption and value
Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions
Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions
Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience
Conduct regular business reviews, provide insights from customer interactions, and drive value realization
Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention

Requirements

What you’ll need

3+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS or AI environment
Strong understanding of AI, NLP, and cloud-based SaaS solutions
Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences
Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams
Experience managing enterprise customer accounts and driving adoption of technical solutions
Impeccable character attributes, including drive, problem-solving, and teamwork
Bonus: experience implementing AI CX CCaaS contact center technologies

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Level AI Website LinkedIn All Job Openings 51 - 200 employees Founded 2018 🤖 Artificial Intelligence ☁️ SaaS 🏢 Enterprise 💰 $39.4M Series C - Level AI on 2024-07 Artificial Intelligence
SaaS
Enterprise Level AI is a customer experience (CX) platform that uses proprietary AI models to analyze and automate contact center interactions. It scores 100% of customer interactions, deploys AI voice agents, provides real-time agent assist and coaching, automates quality assurance (Auto-QA), and delivers voice-of-the-customer analytics. Level AI Latitude comprises seven task-specific models designed for enterprise CX, claiming improved cost-efficiency and speed versus general-purpose LLMs. The company targets high-volume, regulated contact centers in industries such as financial services, healthcare, retail, and insurance, and emphasizes security and compliance (ISO 27001, SOC2, HIPAA, PCI, GDPR). Technical Account Manager 🔥 6 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Account Manager 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary technical point of contact for enterprise customers, driving adoption and value
Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions
Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions
Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience
Conduct regular business reviews, provide insights from customer interactions, and drive value realization
Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention 🎯 Requirements
3+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS or AI environment
Strong understanding of AI, NLP, and cloud-based SaaS solutions
Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences
Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams
Experience managing enterprise customer accounts and driving adoption of technical solutions
Impeccable character attributes, including drive, problem-solving, and teamwork
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