Technical Account Manager, India

Level AI

. Serve as the primary point of contact for key client accounts .

Posted 10/6/2026full-timeRemote • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client accounts and delivering AI-powered customer support solutions, with a strong technical background in SaaS platforms and APIs. Excels in project management, communication, and problem-solving to meet client needs and drive improvements.

Highest-signal resume keywords

Client Relationship ManagementTechnical Account ManagementSaaS PlatformsProject ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Requirements AnalysisCustomer ImplementationsAPIsCloud ServicesProblem-SolvingAccount Metrics TrackingUpsellingCross-Selling

Soft Skills

Organizational SkillsVerbal CommunicationWritten Communication

Tools & Technologies

SalesforceZendeskAWS ConnectFive9Genesys

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Information Systems

Industry Keywords

AI-Powered Customer SupportIntent-Based AIGenerative AICRM Integrations

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Serve as the primary point of contact for key client accounts
Build and maintain strong client relationships
Onboard multiple clients simultaneously
Understand clients' technical requirements and business objectives
Ensure AI-powered customer support solutions meet client needs
Collaborate with sales, product development, and customer support teams
Address client needs and resolve technical issues
Develop and maintain deep knowledge of AI-powered customer support solutions
Communicate technical information effectively to clients
Identify upselling and cross-selling opportunities
Track and report account metrics such as customer satisfaction and product usage
Use account metrics to drive improvements in solutions

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, or related field OR equivalent experience
2-3+ years of experience in a hands-on technical role
2-3+ years of experience delivering successful customer implementations
Strong technical background with understanding of SaaS platforms, APIs, and cloud services
Excellent project management skills and ability to juggle multiple projects simultaneously
Ability to communicate technical concepts to non-technical stakeholders
Exceptional organizational and problem-solving skills
Strong written and verbal communication skills in English
Comfortable working in EST hours
Familiarity with common CRM integrations such as Salesforce and Zendesk (optional)
Familiarity with intent-based and generative artificial intelligence (optional)
Experience with telephony systems such as AWS Connect, Five9, and Genesys (optional)