Associate Customer Success Manager

LexisNexis

. Drive post-sale engagement and product adoption across assigned customer accounts .

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $59,200 - $98,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer engagement and product adoption, leveraging AI solutions to maximize client value. Proficient in delivering tailored training and insights while managing relationships with key decision-makers.

Highest-signal resume keywords

Customer Success ExperienceAI Solutions AdoptionSalesforce ProficiencyStrong Communication SkillsConsultative Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementProduct TrainingChange ManagementData AnalyticsAccount Prioritization

Soft Skills

Time ManagementOrganizational SkillsPresentation SkillsAdaptabilityCuriosity

Tools & Technologies

CRM PlatformsSalesforceGainsightChurnZero

Industry Keywords

AI SolutionsCustomer AdoptionBest PracticesDecision MakersSmall Business Experience

About the role

Key responsibilities & impact

Drive post-sale engagement and product adoption across assigned customer accounts
Deliver product training tailored to each customer’s industry, department, and role
Conduct customer training and presentations, dormant user campaigns, introduction of new products and content, and meeting follow-up
Develop and maintain relationships with decision makers and influencers within assigned accounts
Utilize required processes, tools, and systems including CRM platforms
Drive change management and enablement programs, including training sessions, best-practice playbooks, and internal champion initiatives
Deliver insights, best practices, and industry trends that help clients maximize the value of AI solutions
Support customers in understanding, adopting, and unlocking the value of AI-powered capabilities
Use AI to prioritize accounts by risk and opportunity, automate research and preparation, and draft communications at scale
Leverage data and analytics to identify growth opportunities, prioritize accounts, and proactively manage territory health

Requirements

What you’ll need

Equivalent professional experience in a business environment
Experience in Customer Success, Sales, Consulting, or other business-related roles
Experience working with small or midsize businesses is a plus
Demonstrated consultative approach to uncovering customer needs and resolving problems
Ability to quickly develop an in-depth understanding of LexisNexis products and services
Experience working in a team environment
Strong oral and written communication skills, including presentation skills
Strong time management and organizational skills
Experience with Salesforce, Gainsight, ChurnZero, or similar platforms is a plus
Comfortable navigating ambiguity and tailoring approaches for different stakeholders, especially in a fast-evolving AI landscape
Genuine curiosity about AI with a passion for helping clients understand, adopt, and unlock its value

Benefits

Comp & perks

Healthy work/life balance initiatives
Wellbeing initiatives
Shared parental leave
Study assistance
Sabbaticals
Flexible working hours
Country specific benefits