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Customer Success Specialist
LexisNexis. Serve as a trusted advisor by understanding customers' business objectives, workflows, and success metrics while building stakeholder relationships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, leveraging strong relationship-building skills and the ability to analyze customer data to drive engagement and retention. Proficient in utilizing AI-enabled tools for onboarding, training, and enhancing customer outcomes.
Highest-signal resume keywords
Customer Success ExperienceStakeholder ManagementData AnalysisAI-Enabled Tools ProficiencyTraining and Presentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Relationship-BuildingCommunication SkillsTraining Skills
Tools & Technologies
AI-Enabled ToolsAnalytics Tools
Certifications & Qualifications
LLBAdmitted Attorney
Industry Keywords
Customer EngagementOnboardingRetentionUpsellCross-SellGovernment ClientsCorporate Clients
About the role
Key responsibilities & impact- Serve as a trusted advisor by understanding customers' business objectives, workflows, and success metrics while building stakeholder relationships
- Lead activation, configuration, and onboarding of LexisNexis solutions using AI-enabled tools
- Train customers on platform navigation, workflows, and AI capabilities
- Monitor adoption, customer health, and usage trends using analytics
- Conduct periodic value reviews supported by usage summaries and ROI insights
- Identify utilisation gaps and recommend features, workflows, and best practices
- Support retention, renewals, and growth initiatives, including upsell and cross-sell opportunities with Sales
- Maintain customer records, health scores, engagement notes, and documentation using AI-assisted tools
- Partner with Product, Sales, Marketing, and Support teams to deliver a seamless customer experience and drive customer-centric innovation
Requirements
What you’ll need- An LLB or equivalent legal qualification (Admitted Attorney)
- Experience in Customer Success, Account Management, Professional Services, or a customer-facing role
- Experience working with Government and corporate clients will be beneficial
- Strong relationship-building and stakeholder management skills
- Ability to analyse customer data and translate insights into action
- Confidence using technology and AI-enabled tools to improve customer outcomes
- Strong communication, training, and presentation skills
Benefits
Comp & perks- Flexible working hours
- Country-specific benefits
- Accessible hiring process and workplace accommodations
- Equal opportunity employment