Patent Prosecution Customer Success Manager

LexisNexis

. Increase awareness and drive usage and preference of LexisNexis content, products, and services .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $71,600 - $119,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in LexisNexis Intellectual Property products and generative AI tools to enhance customer engagement and drive product adoption. Proven ability to deliver impactful presentations and collaborate effectively with cross-functional teams to identify growth opportunities.

Highest-signal resume keywords

Generative AI Tools ProficiencyCustomer-Facing ExperienceCRM System ExperiencePatent Prosecution KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product KnowledgeMarket AnalysisTroubleshootingProblem-SolvingPresentation SkillsClient Relationship ManagementPatent Prosecution Lifecycle UnderstandingAI Coding Tools ExperienceResearch SkillsTraining Development

Soft Skills

AdaptabilityCollaborationIndependenceCustomer EngagementCommunication

Tools & Technologies

Generative AI ToolsSalesforcePatent CenterAI Coding Tools

Industry Keywords

Intellectual PropertyPatent ProsecutionLegal TechIP AnalyticsClient Service

About the role

Key responsibilities & impact

Increase awareness and drive usage and preference of LexisNexis content, products, and services
Identify and target revenue and growth opportunities within assigned markets and/or accounts
Demonstrate deep product knowledge and act as an internal resource for Product, Sales, and Marketing teams
Create and deliver specialized customer presentations communicating value propositions and competitive differentiators
Provide sales team support and training through joint calls, demonstrations, and training
Research the competitive landscape and present market analyses to Product, Segment, and Marketing teams
Use generative AI tools to improve efficiency in research, customer communications, training content, and usage analysis
Serve as a subject matter expert for the LexisNexis Intellectual Property product suite
Help customers realize value through training, presentations, demonstrations, and strategic engagement
Drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience

Requirements

What you’ll need

Equivalent experience in a customer-facing role
Proven ability to work independently, manage multiple client relationships, and adapt quickly to shifting priorities
Strong troubleshooting and problem-solving skills
Excellent verbal, written, and presentation communication skills
Demonstrated proficiency with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis
Understanding of generative AI tool limitations and confidentiality considerations
Experience using a CRM system (e.g., Salesforce)
Experience working collaboratively with cross-functional teams
Ability to travel approximately 25%
Preferred: Hands-on U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner
Preferred: Working command of the patent prosecution lifecycle and USPTO systems such as Patent Center
Preferred: Prior customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor
Preferred: Experience with AI coding or agent tools (e.g., Codex, Claude Code) for automating workflows or analyzing data
Preferred: Familiarity with IP analytics, patent search, patent prosecution, or related intellectual property technologies

Benefits

Comp & perks

Healthy work/life balance initiatives
Wellbeing initiatives
Shared parental leave
Study assistance
Sabbaticals
Flexible working hours
Country specific benefits