Software Management Analyst I

LexisNexis

. Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $53,900 - $89,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing software licensing and provisioning tasks. Proficient in coordinating IT support and ensuring compliance with software governance requirements.

Highest-signal resume keywords

ServiceNow Ticket ManagementSoftware Licensing KnowledgeMicrosoft Excel ProficiencyClear Communication SkillsCustomer Service Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Software ProvisioningLicense ReconciliationSoftware Inventory ManagementUsage ReportingDocumented Procedure Adherence

Soft Skills

Organizational SkillsAttention to DetailVerbal CommunicationWritten CommunicationCustomer Service Orientation

Tools & Technologies

ServiceNowMicrosoft ExcelMicrosoft OutlookMicrosoft Teams

Industry Keywords

Software Asset ManagementIT Service ManagementSoftware GovernanceTicketing System Familiarity

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels
Assign approved licenses and provide access or installation instructions
Coordinate with IT support when needed
Review usage reports, contact users to confirm ongoing needs, and remove or reassign unused licenses
Update license assignments, subscription details, software inventory, and ticket documentation
Provision, transfer, or remove software access for new hires, role changes, and departing employees
Respond to questions about software availability, request status, and access issues
Escalate complex matters and exceptions to the appropriate team
Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting
Ensure requests meet approval, licensing, and software governance requirements

Requirements

What you’ll need

Strong organizational skills and attention to detail
Clear written and verbal communication skills and a customer service mindset
Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training
Basic proficiency with Microsoft Excel, Outlook, and Teams
Interest in learning software licensing, provisioning, and IT service management
Based in the United States within the Central or Eastern time zone
Prior software asset management experience is not required
Relevant education, internships, customer service, administrative, or IT support experience will be considered
Familiarity with ServiceNow or another ticketing system

Benefits

Comp & perks

Annual incentive bonus eligibility
Wellbeing initiatives
Shared parental leave
Study assistance
Sabbaticals
Flexible working hours
Country-specific benefits
Accommodation or adjustment support during the hiring process