Solutions Consultant

LexisNexis

. Provide customer-focused support and product guidance for StateNet .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $51,200 - $85,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and support capabilities, with expertise in product training and the ability to translate complex product knowledge into practical guidance. Proficient in collaborating with cross-functional teams and utilizing customer feedback to enhance customer experience and training materials.

Highest-signal resume keywords

Customer Service ExperienceProduct Training DevelopmentVerbal Communication SkillsOrganizational SkillsFamiliarity With U.S. Legislation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product SupportSolutions ConsultingTraining DevelopmentTechnical TroubleshootingCustomer Needs Assessment

Soft Skills

Customer-Focused MindsetAttention To DetailCollaboration SkillsEffective Problem-Solving

Tools & Technologies

ZendeskSalesforceGongDigital Learning PlatformsCustomer-Support Technology

Industry Keywords

LegislationRegulationComplianceGovernment AffairsProduct Functionality

About the role

Key responsibilities & impact

Provide customer-focused support and product guidance for StateNet
Partner with sales and retention teams to support customer needs, product adoption, and customer satisfaction
Prepare and deliver product training using established materials and approaches
Respond to customer questions and troubleshoot product or technical issues, escalating complex matters when appropriate
Help customers and internal partners understand StateNet's legislative and regulatory content, product functionality, and relevant processes
Support development and maintenance of training materials, presentations, reference content, and learning resources
Identify customer learning needs and knowledge gaps and provide training, guidance, or resources
Use customer feedback and service data to identify opportunities to improve customer experience
Contribute to continuous improvement initiatives involving training, support processes, and product education
Develop and maintain product and technical knowledge through ongoing learning, coaching, and collaboration

Requirements

What you’ll need

Experience in customer service, customer support, solutions consulting, product support, training, or a related customer-facing role
Strong customer-focused mindset with the ability to understand customer needs, answer questions, and provide clear and effective solutions
Strong verbal communication and presentation skills, with the ability to explain product features and technical or subject-matter concepts to different audiences
Ability to learn specialized products and translate product knowledge into practical guidance for customers and internal partners
Strong organizational skills and attention to detail, with the ability to manage multiple customer needs and priorities
Comfortable working with digital tools, learning platforms, presentations, and customer-support technology
Ability to work collaboratively with sales, retention, product, and other internal teams in a remote environment
Experience or familiarity with U.S. legislation, regulation, compliance, legal, government affairs, or related regulatory subject matter is highly desirable
Experience with Zendesk or another customer-service/ticketing platform is beneficial
Experience with Salesforce is a plus
Familiarity with Gong is beneficial
Comfort using AI-enabled tools is a plus, but previous AI experience is not required

Benefits

Comp & perks

Comprehensive, multi-carrier medical, dental and vision benefits
401(k) with match
Employee Share Purchase Plan
Wellness platform with incentives
Headspace app subscription
Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Annual Paid Time Off
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Shared parental leave
Study assistance
Sabbaticals