Client Success Manager

Liaison

. Understand client needs, develop omni-channel marketing campaigns (print, email, digital ads, etc.) using Liaison's software, and oversee project execution and data-driven assessment .

Posted 11/2/2026full-timeUnited StatesMid-LevelSenior💰 $62,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing omni-channel marketing campaigns while managing client relationships and expectations. Proficient in project management and marketing automation platforms, with a strong understanding of the higher education industry.

Highest-signal resume keywords

Omni-Channel Marketing CampaignsProject ManagementClient Relationship ManagementMarketing Automation PlatformsHigher Education Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign Production TimelinesData-Driven AssessmentMarketing StrategyCommunication FlowsBilling/Invoicing Management

Soft Skills

Critical ThinkingInitiativeAttention to DetailCustomer Experience ManagementMulti-Priority Management

Tools & Technologies

Liaison's SoftwareMarketing Automation Platforms

Certifications & Qualifications

Bachelor's DegreeMaster's Degree (Preferred)

Industry Keywords

Higher Education TrendsClient-Facing ExperienceOn-Campus Work Experience

About the role

Key responsibilities & impact

Understand client needs, develop omni-channel marketing campaigns (print, email, digital ads, etc.) using Liaison's software, and oversee project execution and data-driven assessment
Deliver exceptional customer experience, manage relationships, and identify upsell opportunities
Lead client meetings and manage client expectations; communicate regularly and document work for internal stakeholders
Create and maintain campaign production timelines with clients and internal teams
Translate contract details into project components aligned with client goals and monitor billing/invoicing with the operations team
Collaborate with Enrollment Marketing division teams to ensure seamless campaign execution
Manage multiple priorities and maintain high-quality results
Learn evolving software and technology platforms quickly
Take initiative, think critically, and improve processes
Maintain understanding of higher education trends and the industry
Understand marketing strategy and communication flows

Requirements

What you’ll need

Bachelor's degree (Master’s preferred)
Minimum of 3 years of relevant experience in account management or other client-facing positions, preferably in the higher education industry
Knowledge of higher education market (on-campus work experience preferred)
Track record of successfully managing multiple priorities and maintaining high-quality results
Experience with project management and/or marketing automation platforms
Understanding of marketing strategy and communications flow
Ability to learn software and technology quickly, and attention to detail
Willingness to take initiative, think critically, and improve processes