FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical proficiency in customer service operations, with a focus on CAS policies and procedures. Excels in communication and training, effectively managing multiple priorities in a fast-paced environment.
Highest-signal resume keywords
Bachelor's DegreeCAS Operations ExperienceSalesforce ProficiencyMS Office Suite ProficiencyTechnical Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CAS Policies and ProceduresCustomer ServiceTechnical TroubleshootingWeb Conferencing SoftwareDocumentation Skills
Soft Skills
Interpersonal SkillsWritten Communication SkillsVerbal Communication SkillsTime ManagementProblem-Solving Skills
Tools & Technologies
SalesforceMS Office SuiteWeb Conferencing Software
Industry Keywords
Client Success ManagementHigh-Volume EnvironmentMulti-Product Environment
About the role
Key responsibilities & impact- Support Liaison’s client-facing product suite via phone and email
- Troubleshoot client issues via telephone, email, or web conferencing software
- Record customer inquiries and responses in Salesforce
- Perform new client training for large and small groups via web conferencing software
- Document and escalate reported issues to Tier 2 support and follow up with support and clients regarding resolution
- Work with the Client Success Management team on CAS-specific issues and projects
- Meet deadlines, project milestones, responsibilities, and team meetings
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree strongly preferred
- Strong technical background and comfort level explaining technical skills to others
- Minimum of one full cycle’s experience in CAS operations (customer service, verification/PTE, or mailing/scanning)
- Strong, demonstrated understanding of CAS policies and procedures
- Strong interpersonal, written, and verbal communication skills
- Previous telephone and written support experience
- Demonstrated experience with MS Office Suite and web-based information sources
- Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment