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Customer Success Officer
Libertex Group. Provide real-time support to clients worldwide via chat, tickets, phone, and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both Russian and English, with the ability to manage client interactions effectively. Proficient in using Google Sheets and Google Docs, while maintaining high service standards and meeting KPIs in a customer support role.
Highest-signal resume keywords
Customer Support ExperienceMetaTrader 4 KnowledgeMetaTrader 5 KnowledgeStrong Communication SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Google SheetsGoogle DocsTechnical Issue ResolutionKPI AchievementClient Relationship Management
Soft Skills
Stress ManagementClear GuidanceComplaint HandlingCollaborationPhone Etiquette
Industry Keywords
Real-Time SupportClient InteractionEscalation ProceduresTrading ExperienceHigh-Quality Internet Connection
About the role
Key responsibilities & impact- Provide real-time support to clients worldwide via chat, tickets, phone, and email
- Assist with technical issues and escalate platform-related cases involving Libertex, MT4, and MT5 to relevant teams
- Ensure high service standards, handle complaints properly, and provide clear guidance on required documents
- Collaborate with internal departments to resolve issues efficiently
- Maintain excellent communication, time management, and phone etiquette
- Promote company products and build strong client relationships
- Meet KPIs and perform additional tasks as required
Requirements
What you’ll need- Stable, high-quality internet connection
- Knowledge of Russian and English at a good level
- Strong written and verbal communication skills with the ability to handle stressful situations and respond appropriately to clients’ emotions
- Good computer skills (Google Sheets, Google Docs)
- Availability to work 8hr shifts between 07:00 and 22:00 CET, Monday to Sunday
- Previous customer support experience (nice to have)
- Knowledge of MetaTrader 4 and MetaTrader 5 (nice to have)
- Trading experience (nice to have)
Benefits
Comp & perks- Quarterly bonuses based on Company performance
- Medical Insurance Plan with coverage for the employee and their immediate family from day one
- 24 working days of annual leave
- Yearly reimbursement of travel expenses for the employee and family's flight home
- Corporate events and team building activities
- Udemy Business unlimited membership & language training courses
- Professional and personal development opportunities in a fast-growing environment