Collections Specialist

Liberty Bay Credit Union

. Monitor payments for late and/or delinquency status .

Posted 10/14/2026full-timeBraintree • Massachusetts • United StatesJuniorMid-Level💰 $43,000 - $53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in collections processes within a credit union, including knowledge of relevant regulations and best practices. Proficient in managing delinquent accounts, negotiating resolutions, and maintaining accurate records.

Highest-signal resume keywords

Collections ExperienceKnowledge of FDCPANegotiation SkillsCustomer Service SkillsGoogle Workspace Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Skip TracingData ManagementWorkout Plan DevelopmentGAP Claims ProcessingVSI Claims ProcessingCredit Reporting DisputesTitle Issue ResolutionOverdue Account CollectionRegulatory ComplianceFinancial Institution Experience

Soft Skills

Excellent Verbal CommunicationNegotiation SkillsAttention to DetailTime ManagementAbility to Work Independently

Industry Keywords

Credit UnionDelinquency ManagementCollection Best PracticesRegulatory ComplianceCustomer InteractionAccount RecoveryFinancial RegulationsLoan AccountsBankruptcy FilesCharge-Off Lists

About the role

Key responsibilities & impact

Monitor payments for late and/or delinquency status
Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or correspondence
Contact delinquent members by telephone and email to determine reasons for delinquency and assist with plans to bring accounts current
Develop workout plans and collect overdue accounts
Notify co-signers regarding delinquent account status
Keep abreast of credit union collection policies, procedures, and applicable regulations
Perform skip tracing on loan accounts
Update files and system accounts in the delinquent loan recovery system
Maintain accurate data for repossessions, bankruptcy files, charge-off lists, and related records
Research payroll deductions and status-code delinquency accounts
Correct title issues manually and in the system
Process and monitor GAP and VSI claims
Determine when to compromise and settle balances or initiate repossession proceedings
Liaise with attorneys or agencies regarding collateral repossessions
Prepare information for collection agencies and post agency receipts
Maintain credit reporting disputes

Requirements

What you’ll need

Minimum of two years of experience in a collections department of a credit union or financial institution
Thorough knowledge of FDCPA, UDAAP, CFPB, TCPA, and collection best practices as they relate to a credit union
Excellent verbal, negotiation, customer service, and communication skills
Ability to resolve challenging situations calmly and professionally
Well-organized, results-driven, with strong attention to detail and solid time management skills
Ability to prioritize and balance multiple tasks and requests
Ability to work independently and in a team environment
Desire to learn and grow
Strong computer skills
Spreadsheets and document preparation skills required
Google Workspace preferred

Benefits

Comp & perks

Health care plan (Employer paid)
Retirement plan (401k)
Life Insurance
Paid Time Off (vacation, sick, holidays)
Family Leave (maternity, paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources