Auto Claims Desk Adjuster

Liberty Mutual Insurance

. Guide insureds and claimants through the auto claims process from start to finish .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $50,000 - $76,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and problem-solving abilities while guiding insureds and claimants through the auto claims process. Proficient in managing multiple systems and tasks in a fast-paced, structured environment.

Highest-signal resume keywords

Customer Service ExperienceClaims ProcessingCritical ThinkingOrganizational SkillsMulti-Tasking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingTyping SkillsMulti-TaskingKnowledge of Claim OperationsVirtual Training

Soft Skills

Engaging PersonalityOutgoing AttitudeProblem-SolvingCommunication SkillsDecision-Making

Tools & Technologies

Claims Management Systems

Industry Keywords

Auto ClaimsCustomer GuidanceInsurance KnowledgeHigh-Volume EnvironmentStructured Paperless Work Environment

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Speak with and engage customers who have been in auto accidents
Manage the multiple moving pieces of auto claims
Provide customer guidance, service and problem-solving throughout the claims process
Represent the Liberty Mutual brand and deliver on its customer promise
Process and handle claims using multiple systems
Work in a high-volume, fast-paced environment

Requirements

What you’ll need

Applicants must live within 50 miles of the office
Only open to US based employees
Minimum 2 in-office days per month
Additional in-person training during the first 6 months
Engaging, outgoing personality and passion for helping customers
Ability to think critically, use resources and seek answers in a virtual environment
Excellent oral, written, decision-making and organizational skills
Strong typing and multi-tasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge
Must complete a role-related assessment during the application process

Benefits

Comp & perks

Paid training and licensing included
Flexible Time Off: 15 days annual accrual
Workplace flexibility
Professional development opportunities
Employee Resource Groups
Comprehensive benefits supporting life and well-being
Potential commission and/or bonus earnings under a corresponding compensation plan