Auto Claims Desk Adjuster

Liberty Mutual Insurance

. Guide insureds and claimants through the auto claims process from start to finish .

Posted 10/26/2026full-timeNaperville • Illinois • United StatesMid-LevelSenior💰 $50,000 - $76,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer-centricity and problem-solving skills while guiding insureds and claimants through the auto claims process. Proficient in managing multiple systems and adapting to varying schedules in both office and home environments.

Highest-signal resume keywords

Customer Service ExperienceClaims ProcessingCritical ThinkingOrganizational SkillsMulti-Tasking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims HandlingTyping SkillsVirtual TrainingInsurance KnowledgeDecision-Making

Soft Skills

Engaging PersonalityOutgoing AttitudeProblem-Solving

Tools & Technologies

Multiple Systems

Industry Keywords

Auto ClaimsCustomer EngagementClaim Operations

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Speak with and engage customers who have been in auto accidents
Manage the many moving pieces of auto claims
Use customer-centricity and problem-solving skills to assure customers and guide them through the claims process
Represent the Liberty Mutual brand and deliver on its customer promise
Process and handle claims using multiple systems
Work effectively in office and home environments while adapting to varying schedules and customer needs

Requirements

What you’ll need

Applicants must live within 50 miles of the office
Only open to US based employees
An engaging, outgoing personality and passion for helping customers
Able to think critically, use resources and seek answers when needed in virtual environment
Excellent oral, written, decision-making and organizational skills
Strong typing and multi-tasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge
Completion of an approximately 35-minute skills assessment during the application process

Benefits

Comp & perks

Paid training
Licensing included
Flexible Time Off (15 days annual accrual)
Workplace flexibility
Professional development opportunities
Employee Resource Groups
Benefits supporting life and well-being
Potential commission and/or bonus earnings under applicable compensation plan