Auto Claims Desk Adjuster

Liberty Mutual Insurance

. Guide insureds and claimants through the auto claims process from start to finish .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $50,000 - $76,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and time management skills while guiding customers through the auto claims process. Possesses excellent communication abilities and critical thinking skills to effectively solve problems in a fast-paced environment.

Highest-signal resume keywords

Claims ProcessingCustomer Service ExperienceOrganizational SkillsCritical ThinkingMulti-Tasking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims OperationsTyping SkillsVirtual TrainingProblem SolvingResource Utilization

Soft Skills

EmpathyEngaging PersonalityOutgoing AttitudeDecision-MakingCommunication Skills

Tools & Technologies

Paperless SystemsClaims Management Systems

Certifications & Qualifications

Licensed Claims Adjuster

Industry Keywords

Auto ClaimsInsurance KnowledgeCustomer-Centric Support

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Speak with and engage customers who have been in an auto accident
Assure customers and provide empathetic, customer-centric support
Represent the Liberty Mutual brand and deliver on its customer promise
Manage multiple moving pieces of claims with strong organization and time management
Solve problems, use resources, and seek answers as needed
Utilize multiple systems to handle and process claims
Work in a high-volume, fast-paced environment while adapting to office and home work settings
Complete paid training and licensing to become a licensed claims adjuster

Requirements

What you’ll need

Applicants must live within 50 miles of the office
Only open to US based employees
Minimum 2 in-office days per month
Additional in-person training during the first 6 months
An engaging, outgoing personality and passion for helping customers
Able to think critically, use resources and seek answers when needed in virtual environment
Excellent oral, written, decision-making and organizational skills
Strong typing and multi-tasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge
Complete an approximately 35-minute skills assessment during the application process

Benefits

Comp & perks

Paid training and licensing included
Flexible Time Off Annual Accrual: 15 days
Workplace flexibility
Professional development opportunities
Employee Resource Groups
Comprehensive benefits supporting life and well-being
Potential commission and/or bonus earnings under the applicable compensation plan