Auto Claims Desk Adjuster

Liberty Mutual Insurance

. Guide insureds and claimants through the auto claims process from start to finish .

Posted 10/26/2026full-timeIndianapolis • United StatesMid-LevelSenior💰 $46,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and problem-solving abilities while guiding clients through the auto claims process. Proficient in utilizing multiple systems to manage claims efficiently in both office and virtual environments.

Highest-signal resume keywords

Customer Service ExperienceClaims Processing KnowledgeStrong Oral And Written CommunicationCritical Thinking SkillsMulti-Tasking Capabilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingTyping SkillsOrganizational SkillsDecision-Making SkillsCustomer-Centric Approach

Soft Skills

Engaging PersonalityOutgoing AttitudeProblem-Solving Skills

Tools & Technologies

Claims Management Systems

Industry Keywords

Auto ClaimsInsurance KnowledgeCustomer EngagementVirtual TrainingClaim Operations

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Work with customers who have been involved in auto accidents and need assistance
Manage the many moving pieces of auto claims
Speak with and engage customers after an accident
Use customer-centricity and problem-solving skills to assure customers and guide them through the claims process
Represent the Liberty Mutual brand and deliver on its promise
Adapt to office and home-working environments, schedules, and varying customer needs
Utilize multiple systems to handle and process claims

Requirements

What you’ll need

Applicants must live within 50 miles of the office
Only open to US based employees
Minimum 2 in-office days per month
Additional in-person training during the first 6 months
An engaging, outgoing personality and passion for helping customers
Able to think critically, use resources and seek answers when needed in virtual environment
Excellent oral, written, decision-making and organizational skills
Strong typing and multi-tasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge
Must complete a role-related assessment during the application process

Benefits

Comp & perks

Paid training
Licensing included
Flexible Time Off Annual Accrual: 15 days
Workplace flexibility
Professional development opportunities
Employee Resource Groups
Comprehensive benefits supporting life and well-being
Potential commission and/or bonus earnings under the applicable compensation plan