Auto Claims Desk Adjuster

Liberty Mutual Insurance

. Guide insureds and claimants through the auto claims process from start to finish .

Posted 10/26/2026full-timeWestborough • Massachusetts • United StatesJunior💰 $54,000 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and support throughout the auto claims process, utilizing critical thinking and multitasking skills in a fast-paced environment. Proficient in managing multiple systems and collaborating with various stakeholders to ensure effective claims handling.

Highest-signal resume keywords

Auto Claims ProcessingCustomer EngagementCritical ThinkingMultitaskingOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingTyping SkillsDecision-MakingVirtual TrainingInsurance Knowledge

Soft Skills

Outgoing PersonalityPassion for Helping Customers

Tools & Technologies

Multiple Systems

Industry Keywords

Claim OperationsCustomer ServiceStakeholder Collaboration

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Speak with and engage customers who have been in auto accidents
Assure customers that they are being guided through the claims process
Represent the Liberty Mutual brand and deliver on its customer promise
Manage multiple moving pieces in a high-volume, fast-paced environment
Process and handle auto claims using multiple systems
Collaborate with customers, claimants, insureds, and key stakeholders
Work effectively in office and home environments while adapting to varying schedules and customer needs

Requirements

What you’ll need

Applicants must live within 50 miles of the office
Only open to US based employees
Minimum 2 in-office days per month
Additional in-person training during the first 6 months
An engaging, outgoing personality and passion for helping customers
Ability to think critically, use resources and seek answers in a virtual environment
Excellent oral, written, decision-making, and organizational skills
Strong typing and multitasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge
Successful completion of an approximately 35-minute skills assessment during the application process

Benefits

Comp & perks

Paid training and licensing included
Flexible Time Off with 15 days annual accrual
Workplace flexibility
Professional development opportunities
Employee Resource Groups
Comprehensive benefits supporting life and well-being
Potential commission and/or bonus earnings under applicable compensation plan