Auto Claims Desk Adjuster

Liberty Mutual Insurance

. Guide insureds and claimants through the auto claims process from start to finish .

Posted 10/26/2026full-timePlano • Texas • United StatesMid-LevelSenior💰 $46,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage the auto claims process effectively. Proficient in utilizing multiple systems for claims handling while maintaining excellent communication and organizational abilities.

Highest-signal resume keywords

Customer Service ExperienceClaims ProcessingCritical ThinkingMultitasking CapabilitiesOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims HandlingTyping SkillsVirtual TrainingInsurance KnowledgeDecision-Making

Soft Skills

Engaging PersonalityOutgoing AttitudeAdaptability

Tools & Technologies

Claims Management Systems

Industry Keywords

Auto Claims ProcessCustomer GuidanceClaim OperationsStakeholder Engagement

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Speak with and engage customers who have recently been in an auto accident
Manage multiple moving pieces of auto claims
Provide customer guidance, reassurance and service throughout the claims process
Represent the Liberty Mutual brand and deliver on its customer promise
Process and handle claims using multiple systems
Adapt to office and home work environments, schedules and customer needs

Requirements

What you’ll need

Applicants must live within 50 miles of the office
Only open to US based employees
An engaging, outgoing personality and passion for helping customers
Ability to think critically, use resources and seek answers in a virtual environment
Excellent oral, written, decision-making and organizational skills
Strong typing and multitasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred and/or 1–3 years of related customer service experience or applicable insurance knowledge
Completion of an approximately 35-minute skills assessment as part of the application process
Minimum 2 in-office days per month
Additional in-person training during the first 6 months

Benefits

Comp & perks

Paid training and licensing included
Flexible Time Off Annual Accrual: 15 days
Workplace flexibility
Professional development opportunities
Employee Resource Groups
Benefits supporting life and well-being
Potential commission and/or bonus earnings under the applicable compensation plan