IT Helpdesk Support Specialist I

Liberty University

. Provide technical support and customer service to end users .

Posted 11/6/2026full-timeRemote • United StatesJunior💰 $21 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support and customer service capabilities, with proficiency in troubleshooting computer hardware and software issues. Possesses effective communication and organizational skills, ensuring adherence to policies while supporting team objectives.

Highest-signal resume keywords

Technical SupportCustomer ServiceComputer TroubleshootingHelp Request TrackingProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer HardwareComputer SoftwareRemote TroubleshootingSoftware InstallationDiagnostic ToolsHelp Request SystemTechnical DocumentationProblem SolvingInformation AnalysisJudgment Application

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsTeam CollaborationAdaptability

Tools & Technologies

Help Request Tracking ToolsRemote Support Software

Certifications & Qualifications

Position-Specific Certifications

Industry Keywords

Technical SupportCustomer ServiceComputer ScienceHelp DeskIT Support

About the role

Key responsibilities & impact

Provide technical support and customer service to end users
Receive, prioritize, document, and resolve computer-related help requests through phone and chat queues
Use diagnostic and help request tracking tools for problem resolution
Perform remote troubleshooting and software installation
Coordinate with other IT departments to resolve reported issues
Maintain required call and support metrics
Escalate tasks requiring higher-level technical or customer service skills
Document work and customer interactions in the help request system
Obtain position-specific certifications as required
Adhere to Liberty University policies and represent the University exemplarily
Work effectively as a team member while supporting the University’s Christian model and mission
Work 40 hours per week, including weekend and evening shifts, according to staffing needs

Requirements

What you’ll need

A designated home workspace free of distractions
Reliable high speed home Internet connection (10Mbps Download, 5Mbps Upload)
Familiarity with computer hardware, software, operations, and common problems
Ability to learn new technologies and concepts quickly
Strong customer service, interpersonal, and communication skills
Previous education or professional certifications may be considered in lieu of work experience
Two-year college degree, with a concentration in Computer Science or related discipline, or equivalent work experience
Minimum of one year of experience in computer troubleshooting or a similar technical field
Ability to understand, speak, and write English
Strong organizational skills
Excellent computer skills
Ability to reason, analyze information and events, apply judgment, and solve routine and complex problems
Ability to sit for deskwork or type on a keyboard
Ability to hear and speak effectively
Ability to regularly lift 10 or fewer pounds

Benefits

Comp & perks

Comprehensive benefits, including health insurance, retirement plans, and tuition assistance
Potential eligibility for benefits based on position and other factors