FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Student Accounts Recovery Agent I
Liberty University. Process inbound and proactive outbound phone calls, chats, and emails regarding financial aid and related Student Financial Services areas .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication, organizational, and customer service skills while maintaining compliance with federal, state, and institutional policies. Proficient in financial aid processes and tools, with the ability to analyze information and provide accurate support to students.
Highest-signal resume keywords
Financial Aid ExperienceCustomer Service ExcellenceMicrosoft Office ProficiencyOrganizational SkillsCompliance Adherence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial Aid KnowledgeArithmetic SkillsProblem SolvingRecordkeepingData Analysis
Soft Skills
Detail OrientedEffective CommunicationTeam CollaborationProfessional RepresentationJudgment Application
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookSharePointBanner
Industry Keywords
Federal Aid ProgramsState Aid ProgramsStudent Financial ServicesConfidentiality RequirementsChristian Educational Mission
About the role
Key responsibilities & impact- Process inbound and proactive outbound phone calls, chats, and emails regarding financial aid and related Student Financial Services areas
- Maintain updated and accurate information on each account
- Attend scheduled training events to stay current on financial aid topics
- Serve as a primary contact for students seeking information about financial aid status
- Perform proactive outbound calls to provide updated financial aid status information
- Complete SharePoints, follow up with students, and work on special projects
- Work effectively as a team member while embracing and fostering Liberty University's mission
- Perform other duties as assigned
- Occasionally travel to local and campus locations
Requirements
What you’ll need- Ability to work a flexible schedule that may include days, evenings, and weekends
- Excellent and detail oriented communication, arithmetic, and organizational skills
- Ability to utilize a calculator and computer including Microsoft Word, Excel, and Outlook
- Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries
- Individual must not be in default on any federal student or parent loan
- Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, or be administratively or judicially determined to have committed fraud or any other material violation of law involving government funds
- Ability to pass Banner and training tests
- Ability to demonstrate excellent customer service including accurate and timely support to students and staff
- Ability to adhere to federal, state, and institutional policy and compliance requirements including confidentiality and recordkeeping requirements
- Proper phone etiquette and ability to represent the university in a professional manner
- Strong organizational skills
- Excellent computer skills
- Ability to reason, analyze information and events, and apply judgment to solve routine and complex problems
- Preferred: Bachelor's degree
- Preferred: Ability to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow, and Banner
- Preferred: Financial aid experience and aid program and process knowledge
- Preferred: Knowledge of federal and state aid programs including PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., institutional aid and scholarships, veterans/military benefits, and outside aid
- Preferred: Experience with student development, student affairs, or academic affairs
- Preferred: Fluent in Spanish or American Sign Language
Benefits
Comp & perks- Comprehensive benefits, including health insurance, retirement plans, and tuition assistance