End User Services Engineer II

Life360

. Own the end-user experience and define and measure employee satisfaction, time to resolution, and effort .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $91,000 - $169,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-user services and support, focusing on identity and access management, automation, and self-service solutions. Proven ability to enhance employee satisfaction through effective communication, coaching, and process improvements.

Highest-signal resume keywords

Identity And Access ManagementScripting With Python, Bash, Or PowerShellBuilding Self-Service Request CatalogsCoaching And Mentoring Support AnalystsIT Service Management Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

End-User ServicesAutomationAI Agents ManagementKnowledge Base MaintenanceDevice ManagementTicket Data AnalysisSLA Creation And MaintenanceAccess AdministrationRoot Cause AnalysisMetrics Improvement

Soft Skills

Clear Written CommunicationCoachingMentoring

Tools & Technologies

APIsMacOSWindowsIT Asset ManagementSaaS License Management

Certifications & Qualifications

ITIL

Industry Keywords

Employee SatisfactionSelf-Service SolutionsSecurity And ComplianceRequest CatalogsAutomated User Provisioning

Tech Stack

Tools & technologies

ITSMMacOSPython

About the role

Key responsibilities & impact

Own the end-user experience and define and measure employee satisfaction, time to resolution, and effort
Lead the shift to self-service through request catalogs, guided flows, and automations
Build and expand AI agents and scripting/API-based automation with safe defaults, verification, and human approval where needed
Serve as the escalation point for complex identity, access, and device issues
Fix root causes and reduce recurring problems
Create and maintain SLAs and keep support queues healthy through accurate categorization and fast triage
Use ticket data to identify patterns and remove recurring causes
Maintain accurate, structured knowledge bases and runbooks
Coach and mentor front-line Support Analysts
Manage and automate joiner, mover, and leaver lifecycles
Manage hardware inventory and forecast device needs
Co-own access administration and conduct quarterly access reviews with Information Security
Link Corporate Engineering with teams across Life360 and improve request routing

Requirements

What you’ll need

Experience in a senior or lead support, end-user services, or end-user computing role, ideally at a remote-first or distributed company
Hands-on experience with identity and access management, including single sign-on, multi-factor authentication, and provisioning
Experience managing macOS and Windows devices through modern device management
Experience building or rolling out self-service request catalogs, guided workflows, or ticket-reducing automation
Proficiency with scripting such as Python, Bash, or PowerShell
Experience working with APIs to automate IT workflows
Experience building or managing AI agents or AI-assisted support tooling
Experience maintaining accurate knowledge used by people and AI agents
Experience coaching or mentoring support teammates
Experience improving queue health through metrics and process changes
Security-first judgment and comfort partnering with Security and Compliance teams
Clear written communication and documentation skills
Bachelor’s degree or equivalent experience
Preferred: experience designing or improving employee-facing Corporate Engineering or IT service experiences using data
Preferred: experience with IT asset management and hardware forecasting
Preferred: familiarity with automated user provisioning, SaaS license management, and access review or audit support
Preferred: IT service management certification such as ITIL

Benefits

Comp & perks

Medical, dental, vision, life and disability insurance plans (100% paid for employees)
Paid parental leave
401(k) plan with company matching program
Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
Flexible PTO
Companywide holidays throughout the year plus summer and winter shutdowns
Learning & Development programs
Equipment, tools, and reimbursement support for a productive remote environment
Free Life360 Platinum Membership and Tile trackers
Restricted Stock Units (RSUs) as part of total compensation