Managed Services Consultant – Commercial Vault

Lifelancer

. Provide post-go-live consulting and administrative support for multiple clients .

Posted 9/18/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $70,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and supporting content management solutions, particularly Veeva Vault, while providing exceptional customer service and consulting. Proficient in managing client expectations and delivering tailored solutions in compliance with life sciences standards.

Highest-signal resume keywords

Veeva Vault ExperienceContent Management Software ConfigurationClient Management SkillsLife Sciences Compliance UnderstandingProject Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content Management Software ConfigurationData Import and ExportReport CreationDashboard DevelopmentApplication Enhancement Configuration

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationCustomer Service SkillsConsulting Skills

Tools & Technologies

Veeva VaultOpenTextDocumentum/EMCLiquentNext Docs

Industry Keywords

Life Sciences Content ManagementBusiness ProcessesTaxonomyMetadataCompliance Requirements

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Provide post-go-live consulting and administrative support for multiple clients
Configure enhancements for live applications, including business processes, taxonomy and metadata, new features and functionality, security, and notifications
Perform bulk imports, exports, and updates of content and data
Recommend application features, usage, and best practices
Maintain production and sandbox environments
Create reports and dashboards
Provide customer-facing, non-travel managed services for customers using Veeva commercial and medical content management solutions

Requirements

What you’ll need

3+ years experience configuring/supporting/implementing content management software or related services delivery
Customer service or consulting experience
Ability to quickly understand client requirements and needs and articulate potential solutions
Experience managing clients requests and setting expectations
Excellent verbal and written communication skills
Bachelor’s degree or equivalent relevant experience
Understanding of life sciences content management principles, types, and taxonomies
Understanding of life sciences compliance requirements
Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs
Project management experience

Benefits

Comp & perks

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Variable bonus and/or stock bonus may be available
Flexible work from home or office arrangement
Potential travel opportunities for internal events