Pharmaceutical Compliance Specialist

Lifelancer

. Support the REMS Call Center program to help ensure FDA-mandated requirements and goals are met .

Posted 10/6/2026full-timeRemote • North Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Risk Evaluation and Mitigation Strategy (REMS) compliance, with strong analytical and problem-solving skills. Proficient in managing investigations, stakeholder communication, and training within the pharmaceutical or healthcare industry.

Highest-signal resume keywords

Risk Evaluation And Mitigation Strategy (REMS)Pharmaceutical ComplianceCall Center OperationsAnalytical SkillsMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Compliance InvestigationData Entry SkillsDocumentation SkillsMultitaskingProblem-Solving Skills

Soft Skills

Effective CommunicationTeam CollaborationPositive AttitudeOrganizational Skills

Tools & Technologies

Investigation DatabasesCase Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Healthcare ComplianceFDA RegulationsStakeholder EngagementConfidentialityHigh-Pressure Environment

About the role

Key responsibilities & impact

Support the REMS Call Center program to help ensure FDA-mandated requirements and goals are met
Conduct investigations of potential non-compliance within REMS programs
Manage prompt, thorough, confidential, and objective investigations in accordance with Syneos Health and REMS Program requirements
Complete assigned program compliance duties, including stakeholder re-education, documentation of non-compliant events, review of alerts/reminders, and healthcare provider/pharmacy follow-up
Coordinate corrective actions with stakeholders and ensure timely implementation
Provide training and education to contracted SPs and/or SDs about program processes and data requirements
Engage in REMS program auditing and/or monitoring activities
Identify, investigate, address, and document/track potential noncompliance with REMS program requirements

Requirements

What you’ll need

Bachelor’s Degree required
Experience with Risk Evaluation and Mitigation Strategy (REMS)
Knowledge of call center operations and processes
One or more years of experience in the pharmaceutical or healthcare industry, with emphasis on compliance
Skill in telephone and/or customer service experience and etiquette
Efficient computer and data entry skills; ability to learn new systems and programs quickly
Ability to work with a team and maintain a positive attitude
Ability to communicate clearly and effectively, written and verbal
Ability to multitask, prioritize day-to-day responsibilities and meet deadlines
Excellent analytical, problem-solving, and organizational skills required
Experience in a high-pressure and fast-paced environment
Ability to maintain confidentiality involving compliance and company information and activities
Current working knowledge of rules, regulations, and industry guidance relevant to healthcare compliance
Ability to communicate effectively with Engagement Center representatives, internal departments, clients, and management
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, or similar electronic mail program
Proficiency with investigation databases and case management systems and tools

Benefits

Comp & perks

Health benefits including Medical, Dental and Vision
Company match 401k
Flexible paid time off (PTO)
Sick time
Competitive compensation package
Support, resources, and autonomy
Opportunities to develop and advance
Diverse, inclusive and authentic workplace
Voluntary COVID-19 vaccination policy