Pharmaceutical Compliance Specialist

Lifelancer

. Support the REMS Call Center program to help ensure FDA-mandated requirements and goals are met .

Posted 10/6/2026full-timeRemote • Pennsylvania • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Risk Evaluation and Mitigation Strategy (REMS) compliance, call center operations, and effective communication within the pharmaceutical and healthcare industry. Proficient in conducting investigations, managing compliance duties, and providing training to stakeholders.

Highest-signal resume keywords

Risk Evaluation And Mitigation Strategy (REMS)Call Center OperationsHealthcare ComplianceAnalytical And Problem-Solving SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Compliance InvestigationData Entry SkillsProgram Compliance DutiesStakeholder CoordinationAuditing And Monitoring Activities

Soft Skills

Clear Communication SkillsTeam CollaborationPositive AttitudeMultitasking AbilityOrganizational Skills

Tools & Technologies

Investigation DatabasesCase Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

FDA RequirementsConfidentialityHealthcare Provider Follow-UpNon-Compliance DocumentationCustomer Service Etiquette

About the role

Key responsibilities & impact

Support the REMS Call Center program to help ensure FDA-mandated requirements and goals are met
Conduct investigations of potential non-compliance within REMS programs
Manage prompt, thorough, confidential, and objective investigations in accordance with Syneos Health and REMS Program requirements
Complete program compliance duties, including stakeholder re-education, documentation of non-compliant events, review of alerts/reminders, and healthcare provider/pharmacy follow-up
Coordinate corrective actions with stakeholders and ensure timely implementation
Provide training and education to contracted SPs and/or SDs about the program, processes, and data requirements
Engage in REMS program auditing and/or monitoring activities

Requirements

What you’ll need

Bachelor’s Degree required
Experience with Risk Evaluation and Mitigation Strategy (REMS)
Knowledge of call center operations and processes
One or more years of experience in the pharmaceutical or healthcare industry, with emphasis on compliance
Telephone and/or customer service experience and etiquette
Efficient computer and data entry skills; ability to learn new systems and programs quickly
Ability to work with a team and maintain a positive attitude
Clear and effective written and verbal communication skills
Ability to multitask, prioritize day-to-day responsibilities, and meet deadlines
Excellent analytical, problem-solving, and organizational skills
Experience in a high-pressure and fast-paced environment
Ability to maintain confidentiality involving compliance and company information and activities
Current working knowledge of rules, regulations, and industry guidance relevant to healthcare compliance
Ability to communicate effectively with Engagement Center representatives, internal departments, clients, and management
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, or similar electronic mail program
Proficiency with investigation databases and case management systems and tools

Benefits

Comp & perks

Competitive compensation package
Medical, dental, and vision health benefits
Company match 401(k)
Flexible paid time off (PTO)
Sick time
Diverse, inclusive, and authentic workplace
Support, resources, and autonomy
Opportunities to develop and advance
Voluntary COVID-19 vaccination policy; vaccination may be required by certain local governments or customers