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Lifelancer

Senior Director, Customer Success – Resins and Technologies

Lifelancer

. Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio .

Posted 9/30/2026full-timeRemote • United StatesSenior💰 $220,000 - $240,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Commercial Strategy, with a strong focus on analytics, customer insights, and market positioning. Proven ability to lead cross-functional teams and drive customer engagement initiatives in the Life Sciences and Biotechnology sectors.

Highest-signal resume keywords
Customer Success LeadershipGo-to-Market StrategyCustomer Insights & AnalyticsStakeholder LeadershipFluency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer SuccessCommercial ExcellenceProduct ManagementData AnalysisMarket ResearchSegmentationAdoption AnalyticsPredictive AnalyticsCustomer Journey MappingCompetitive Intelligence
Soft Skills
Team LeadershipStrategic ThinkingStakeholder ManagementCommunicationProblem Solving
Certifications & Qualifications
Master’s Degree in Life SciencesMaster’s Degree in BusinessMaster’s Degree in Data ScienceMaster’s Degree in Marketing
Industry Keywords
PharmaceuticalsLife SciencesBiotechnologyCommercial GovernanceCustomer EngagementVoice of CustomerCustomer AdoptionR&DCommercial StrategyCustomer Health Metrics

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio
  • Establish a unified customer engagement model across insights, analytics, adoption, technical partnership, and commercial governance
  • Elevate Voice of Customer capabilities and integrate customer insight into product, R&D, and commercial strategy discussions
  • Own and lead the Resins and Technologies Go-to-Market strategy
  • Lead Go-to-Market planning, positioning, segmentation, and customer adoption pathways
  • Enable global Sales, Marketing, and R&D teams through Commercial Playbooks and data-driven targeting
  • Drive portfolio growth through analytics, competitive intelligence, and customer-focused value differentiation
  • Lead and develop the Customer Success organization
  • Directly manage leaders responsible for Customer Success & Adoption, Customer Insights & Product Analytics, and Spec-in Governance
  • Provide senior oversight for Go-to-Market implementation and growth initiatives with the global commercial organization
  • Coordinate customer programs for Cytiva’s new manufacturing site in Muskegon, Michigan, USA
  • Provide business unit guidance for contracts and negotiations
  • Set the vision for customer, product, and market analytics
  • Oversee segmentation, customer journey mapping, adoption analytics, and whitespace identification
  • Integrate predictive analytics and customer health metrics into lifecycle management
  • Govern and continuously improve the end-to-end customer journey
  • Drive onboarding, adoption, retention, satisfaction, and long-term partnership initiatives
  • Build scalable processes for proactive customer engagement, escalation management, and systemic issue resolution
  • Report to the VP for Product Management in the Resins and Technologies business unit

Requirements

What you’ll need
  • Master’s degree in Life Sciences, Business, Data Science, Marketing, or a related field
  • Extensive experience in Customer Success, Commercial Excellence, Product Management, or related customer-facing leadership roles
  • Demonstrated ability to lead multi-disciplinary teams and drive results in a global commercial environment
  • Proven ability to translate complex customer, product, and market data into strategic recommendations
  • Strong stakeholder leadership experience across product, R&D, commercial, and operational functions
  • Experience in Customer Insights, Analytics, Market Research, or Commercial Strategy
  • Experience within the Pharmaceuticals, Life Sciences, or Biotechnology industry
  • Experience managing high-performance teams
  • Fluency in English, both written and oral

Benefits

Comp & perks
  • Bonus/incentive pay eligibility
  • Paid time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Reasonable accommodations for applicants and employees with disabilities