Donation Support Services Coordinator

Lifeline of Ohio

. Coordinate and promote organ, eye, and tissue donation across Ohio .

Posted 10/20/2026full-timeRemote • United StatesJuniorMid-Level💰 $25 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating organ, eye, and tissue donation processes while ensuring compliance with regulatory standards. Proficient in communication and collaboration with diverse stakeholders to support donor families and facilitate donation efforts.

Highest-signal resume keywords

Organ Donation CoordinationRegulatory ComplianceData Entry AccuracyHealthcare CommunicationStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Medical Information EntryDonor Suitability AssessmentDocumentation StandardsCase Progression TrackingQuality Assurance

Soft Skills

Professional DemeanorDetail-OrientedFriendly CommunicationCollaborative Work StyleEnthusiasm for Mission

Tools & Technologies

Healthcare ApplicationsCharting DatabaseCommunication Channels

Certifications & Qualifications

Healthcare Related CertificationSecondary Degree in Education or Healthcare

Industry Keywords

Organ ProcurementTissue DonationEye DonationQuality and Regulatory AffairsDonor Transportation

About the role

Key responsibilities & impact

Coordinate and promote organ, eye, and tissue donation across Ohio
Organize and assist with tasks so donation efforts run smoothly across multiple stakeholders
Provide communication and ensure compliance with regulating, governing, and accepting agencies
Work with hospital staff, funeral homes, coroners, tissue technicians, and organ recovery staff to coordinate the donation process
Educate families about the opportunity to pursue organ, eye, and tissue donation
Obtain and enter patient medical and social information
Communicate referral and case information to internal and external stakeholders
Identify initial suitability for tissue and eye donors
Assess donor registry status or contact the appropriate organ procurement organization
Document and evaluate medical suitability criteria
Communicate with coroners and obtain permission for donation when applicable
Coordinate authorization and UDRAI processes with partners and legal next of kin
Support donor families with follow-up
Contact tissue and eye processors for donor review and acceptance
Document required information in the charting database
Ensure documentation standards and policy deviations are addressed with Quality and Regulatory Affairs
Coordinate donor transportation for recovery
Complete touch-base calls during case progression and post-case follow-ups
Ensure case checklists are completed timely
Deliver shift reports and receive reports from the previous shift

Requirements

What you’ll need

Certification in a healthcare related field or secondary degree in education, medical or healthcare preferred
2+ years experience working in a call center environment or a relevant combination of the listed education and experience
Able to work mid shift hours
Commitment and enthusiasm about the organization’s mission and programs
Ability to work effectively in a remote environment, utilizing multiple communication channels
Computer literacy with ability to effectively utilize multiple browsers and healthcare applications
Ability to understand complex policies and procedures and follow directions accurately
Detail-oriented with a critical degree of accuracy regarding data entry
Friendly, helpful, and professional demeanor, both verbal and written
Ability to work collaboratively with people from various backgrounds
Candidates must be working from Ohio, Indiana, Kentucky, or South Carolina

Benefits

Comp & perks

Competitive pay
Affordable and comprehensive Medical, Dental, and Vision Plans (including PPO, HDHP, and FSA/HSA)
Generous PTO bank available for immediate use
9 company holidays and 2 floating holidays of your choice
Paid Maternity, Paternity, and Family Leave
Free, unlimited access for you and your partner to Maven, a virtual women's & family health platform
Company provided term life, AD&D, short-term and long-term disability insurance
Company paid-for certifications and license renewals
401(k) plan (Traditional & Roth options) with company match
Performance Bonuses
Organizational dedication to internal advancement and promotion opportunities