Billing Solutions Coordinator

LifeStance Health

. Resolve incoming Revenue Cycle Management and Patient Billing inquiries, including eligibility, benefits, billing, and collections questions .

Posted 9/29/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Revenue Cycle Management and Patient Billing, with strong proficiency in Electronic Health Record systems and a solid understanding of health insurance carriers. Exhibits exceptional interpersonal skills and professionalism while managing sensitive patient information in a fast-paced environment.

Highest-signal resume keywords

Revenue Cycle ManagementElectronic Health Record SystemsHealthcare BillingPatient CommunicationMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue Cycle ManagementElectronic Health Record SystemsHealthcare BillingMedical TerminologyPayment ProcessingData EntryBilling Transaction ReviewInsurance VerificationCall Center ExperienceMulti-tasking

Soft Skills

Interpersonal SkillsEmpathyProfessionalismDetail-orientedCommunication

Tools & Technologies

Call Center SystemsPatient PortalMicrosoft OfficeEmailInternet

Industry Keywords

HealthcarePatient BillingRevenue CycleHealth InsuranceConfidentiality

About the role

Key responsibilities & impact

Resolve incoming Revenue Cycle Management and Patient Billing inquiries, including eligibility, benefits, billing, and collections questions
Provide prompt and courteous service to patients, vendors, health plans, and clinic employees
Handle Revenue Cycle interactions by inbound and outbound phone, email, voicemail, faxes, and patient portal
Communicate with offices and patients to ensure current information
Process payment requests from patients
Update insurance plan and other portal information for patients
Support leadership with daily, weekly, and monthly reporting
Answer patient questions and concerns regarding accounts and centers
Work with patients and providers to resolve account challenges and communicate troubleshooting next steps
Identify potential revenue cycle challenges and escalate them for departmental or leadership review
Review billing transactions for accuracy and help resolve payment posting challenges
Work remotely within any US locality on the applicable time-zone shift

Requirements

What you’ll need

High school diploma or GED equivalent required
2+ years of experience in a call center environment
Healthcare revenue cycle experience strongly preferred
Prior experience working with Electronic Health Record systems (EHRs), call center and phone systems
Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email
Strong understanding of major health insurance carriers (in and out-of-network)
Knowledge of medical terminology
Demonstrated professionalism in dealing with confidential and sensitive patient information
Detail-oriented with ability to multi-task and prioritize in a fast-paced environment
Ability to type fluently
Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion when interacting with patients
Qualified candidates must be legally authorized to be employed in the United States
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
Must be able to sit, stand, bend, talk, hear, and frequently walk
Must be able to lift and/or move objects up to 25 pounds
Must have close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
AD&D insurance
Short-term disability insurance
Long-term disability insurance
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Quarterly bonus potential
Reasonable accommodations for disabilities