Lead, Operations Strategy – Specialty Services Implementation

LifeStance Health

. Develop and implement new service lines that improve clinician and patient experiences .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing service lines that enhance clinician and patient experiences, with a strong focus on stakeholder management, project planning, and performance improvement in healthcare settings.

Highest-signal resume keywords

Healthcare ExperienceStakeholder ManagementProject ManagementMicrosoft ExcelCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft OfficeExcel Pivot TablesPowerPoint Presentation SkillsEHR Systems ManagementBilling and Coding CompliancePerformance ImprovementService Line DevelopmentTraining Content DevelopmentProject PlanningData Analysis

Soft Skills

Strong OrganizationAttention to DetailInfluence SkillsAbility to Handle Confidential InformationQuick Learning

Tools & Technologies

Project Management SoftwareWorkday

Industry Keywords

Healthcare LeadershipSpecialty ServicesBusiness Process ImprovementCross-Functional CollaborationKey Performance Indicators

About the role

Key responsibilities & impact

Develop and implement new service lines that improve clinician and patient experiences
Drive growth, business process improvement, and initiatives that expand business offerings
Lead and influence stakeholders to execute national initiatives
Collaborate cross-functionally with Technology, People, Finance, Clinical Leadership, and Shared Services
Build relationships with Operations leaders to understand needs and develop patient-service initiatives
Drive implementation of new service lines through direct involvement, local operating-team partnership, and stakeholder influence
Execute, document, and optimize a scalable playbook for launching national programs at the site level
Provide subject matter expertise for implementation and ongoing support of local Specialty Services programs
Identify Specialty Services training needs and improvement areas
Report key performance indicators, root causes, and improvement action plans to management
Assess business practices and procedures to identify weaknesses and enhancement opportunities
Develop cross-functional project plans for service-line launches and performance improvements
Lead development of training content, including live meetings and asynchronous Workday trainings
Organize and manage Specialty Services projects aligned with organizational goals
Liaise between departments regarding Specialty Services initiatives
Travel up to 10% to support onsite projects or attend team meetings

Requirements

What you’ll need

Microsoft Office experience
Excel skills, including pivot tables and formulas
PowerPoint presentation skills
Strong stakeholder management and influence skills
Excellent written and verbal communication skills
Ability to handle sensitive and confidential information
Ability to quickly learn and synthesize new information
Strong organization, attention to detail, and accuracy
Familiarity with project management software and applications is a plus
Legally authorized to be employed in the United States
Bachelor’s Degree or equivalent experience required
3+ years of healthcare experience required
At least 1 year of healthcare leadership or management experience preferred
Experience at a high-growth company is a plus
Experience collaborating with clinical and operational teams to design and implement programs
Experience managing EHR systems, billing, coding, and compliance processes
Willingness to travel up to 10% of the time
Ability to sit, stand, bend, talk, hear, walk, and lift/move objects up to 25 pounds

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
AD&D insurance
Short- and long-term disability insurance
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program