Lead Practice Coordinator

LifeStance Health

. Oversee front office daily activities for assigned practice group locations .

Posted 10/27/2026full-timePrinceton Junction • New Jersey • United StatesSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations, ensuring quality patient experiences through effective scheduling, communication, and administrative support. Proficient in managing front office activities, coordinating staff, and implementing processes to enhance operational efficiency.

Highest-signal resume keywords

Healthcare Operations ExperiencePatient Scheduling ManagementMicrosoft Office ProficiencyEMR FamiliarityHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInsurance Eligibility VerificationOffice AdministrationWorkflow TroubleshootingKPI Coordination

Soft Skills

Excellent Communication SkillsMultitasking AbilityTeam CollaborationProblem-Solving SkillsFlexibility

Industry Keywords

HealthcarePatient ExperienceFront Office OperationsConfidential Information HandlingTelehealth

About the role

Key responsibilities & impact

Oversee front office daily activities for assigned practice group locations
Ensure quality customer service for in-person and remote patients and clinicians
Prepare patient schedules and verify paperwork, documentation, demographics, payment information, and charts
Perform general office duties and monitor practice group phone queue operations
Coordinate Practice Coordinators to achieve KPIs
Implement new practice-level processes
Fill front office staffing gaps and ensure coverage
Provide patient support by phone, email, and portal for billing, payments, scheduling, and release requests
Manage urgent requests, triage patient issues, and escalate as needed
Manage front desk check-in and check-out
Collect in-person and telehealth copayments and account balances
Complete insurance eligibility verification
Provide administrative support to clinicians, including letters and faxes
Audit clinician schedules for appointment accuracy
Troubleshoot workflow issues and implement solutions
Lead onboarding and on-the-job training for new Practice Coordinators
Maintain a pleasant, secure, and motivational working environment

Requirements

What you’ll need

High School or equivalent required; associates/bachelor’s degree preferred
2+ years of demonstrated success in a healthcare operations role or 1+ year exceptional performance in similar role or setting
Ability to multitask and prioritize duties to support delivery of high-quality patient experience
Ability to work independently and as a team member
Excellent written and verbal communication skills
Proficient in Microsoft Office and EMRs
Comfortable handling sensitive and confidential information under HIPAA
Flexibility to travel between locations throughout the week
Ability to sit, stand, bend, talk, hear, and walk
Ability to lift and/or move objects up to 25 pounds

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
AD&D insurance
Short- and long-term disability insurance
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program