Lead Practice Coordinator

LifeStance Health

. Oversee front office daily activities for assigned practice group locations .

Posted 9/29/2026full-timeLakewood • Colorado • United StatesSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in healthcare operations management, ensuring high-quality patient experiences through effective scheduling, customer service, and administrative support. Proficient in managing front office activities while maintaining compliance with HIPAA regulations and fostering a positive work environment.

Highest-signal resume keywords

Healthcare Operations ManagementCustomer Service ExcellenceHIPAA ComplianceMicrosoft Office ProficiencyPatient Scheduling Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInsurance Eligibility VerificationCrisis ManagementDe-Escalation TechniquesGeneral Office DutiesTelehealth Copayment CollectionDocumentation ManagementWorkflow TroubleshootingOnboarding and TrainingKPI Achievement

Soft Skills

MultitaskingTeam CollaborationExcellent CommunicationProblem-SolvingFlexibility

Tools & Technologies

EMRsMicrosoft Office

Industry Keywords

HealthcarePatient ExperienceFront Office ManagementPractice CoordinationConfidential Information Handling

About the role

Key responsibilities & impact

Oversee front office daily activities for assigned practice group locations
Ensure quality customer service for in-person and remote patients and clinicians
Create a positive work environment and support clinician and staff engagement activities
Prepare patient schedules and ensure paperwork, documentation, payment information, demographics, and charts are complete
Perform general office duties to keep practices running smoothly
Monitor the Practice Group phone queue and align resources with incoming call demand
Coordinate Practice Coordinator efforts to achieve KPIs
Implement new practice-level processes
Fill front office staffing gaps and ensure resource availability
Provide customer service and manage sensitive or difficult patient situations using crisis and de-escalation processes
Manage front desk check-in and check-out
Support patients by phone, email, and portal with billing, payment, scheduling, and release requests
Triage urgent patient issues and escalate or route them appropriately
Collect in-person and telehealth copayments and account balances
Complete insurance eligibility verification and resolve issues with patients
Provide administrative support to clinicians, including letters and faxes
Coordinate with clinicians on patient questions
Audit clinician schedules for appointment accuracy
Troubleshoot Practice Coordinator workflow issues and implement solutions
Lead onboarding and on-the-job training for new Practice Coordinators
Ensure front office coverage across the Practice Group
Maintain a pleasant, secure, and motivational working environment
Travel between assigned locations throughout the week

Requirements

What you’ll need

High School or equivalent required
2+ years of demonstrated success in a healthcare operations role or 1+ year exceptional performance in similar role or setting
Ability to multitask and prioritize duties to support delivery of high-quality patient experience
Ability to work independently and as a team member
Excellent written and verbal communication skills
Proficient in computer software applications, including Microsoft Office and EMRs
Comfortable handling sensitive and confidential information under HIPAA
Flexibility to travel between locations throughout the week
Willingness to work 100% onsite
Ability to sit, stand, bend, talk, hear, and walk
Ability to lift and/or move objects up to 25 pounds
Required vision abilities include close, distance, color, peripheral, and depth perception, and ability to adjust focus

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
AD&D insurance
Short- and long-term disability insurance
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Reasonable accommodations for applicants and employees with disabilities