Lead Practice Coordinator

LifeStance Health

. Oversee front office daily activities for assigned practice group locations .

Posted 9/23/2026full-timePrinceton Junction • New Jersey • United StatesSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in healthcare operations management, ensuring high-quality patient experiences through effective scheduling, documentation, and customer service. Proficient in managing front office activities, leading teams, and maintaining compliance with HIPAA regulations.

Highest-signal resume keywords

Healthcare Operations ManagementPatient SchedulingCustomer Service ExcellenceHIPAA ComplianceTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient DocumentationInsurance Eligibility VerificationCrisis ManagementMultitaskingWorkflow Troubleshooting

Soft Skills

Excellent CommunicationTeam CollaborationProblem-SolvingFlexibilityEngagement Activities

Tools & Technologies

Microsoft OfficeElectronic Medical Records (EMRs)

Industry Keywords

Healthcare OperationsPatient ExperienceFront Office ManagementPractice CoordinationTelehealth

About the role

Key responsibilities & impact

Oversee front office daily activities for assigned practice group locations
Ensure quality customer service for in-person and remote patients and clinicians
Create a positive work environment and support in-office clinician and staff engagement activities
Prepare patient schedules and ensure paperwork, documentation, payments, demographics, and charts are complete and accurate
Perform general office duties to keep practices running smoothly
Monitor the Practice Group phone queue and align resources with incoming call demand
Coordinate Practice Coordinators to achieve KPIs
Lead implementation of new practice-level processes
Fill front office staffing gaps and ensure practice group coverage
Provide customer service and manage difficult or sensitive patient situations using crisis and de-escalation processes
Manage front desk check-in and check-out
Support patients via phone, email, and portal with billing, payment, scheduling, and release requests
Triage urgent patient issues and escalate or route them appropriately
Collect in-person and telehealth co-payments and account balances
Complete insurance eligibility verification and resolve issues with patients
Provide clinicians with administrative support, including letters and faxes
Coordinate with clinicians regarding patient questions
Audit clinician schedules for appointment accuracy
Troubleshoot workflow issues for Practice Coordinators
Lead onboarding and on-the-job training for new Practice Coordinators
Maintain a pleasant, secure, and motivational working environment
Travel between assigned practice group locations throughout the week

Requirements

What you’ll need

High School or equivalent required
2+ years of demonstrated success in a healthcare operations role, or 1+ year exceptional performance in a similar role or setting
Ability to multitask and prioritize duties to support delivery of high-quality patient experience
Ability to work independently and as a team member
Excellent written and verbal communication skills
Proficient in computer software applications, including Microsoft Office and EMRs
Comfortable handling sensitive and confidential information (HIPAA)
Flexibility to travel between locations throughout the week
Willingness to work 100% onsite
Ability to sit, stand, bend, talk, hear, walk, and lift/move objects up to 25 pounds
Associates/bachelor’s degree preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
AD&D insurance
Short- and long-term disability insurance
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Quarterly bonus/incentive potential