Lead Practice Coordinator

LifeStance Health

. Oversee front office daily activities for assigned practice group locations .

Posted 11/2/2026full-timeUnited StatesSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in healthcare operations management, ensuring high-quality patient experiences through effective scheduling, administrative support, and crisis management. Proficient in coordinating front office activities and leading practice-level process implementations.

Highest-signal resume keywords

Healthcare Operations ManagementPatient SchedulingCrisis ManagementMicrosoft Office ProficiencyHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient DocumentationInsurance Eligibility VerificationTelehealth Payment ProcessingOffice AdministrationWorkflow Troubleshooting

Soft Skills

Excellent Communication SkillsMultitasking AbilityTeam CollaborationProblem-Solving SkillsFlexibility

Tools & Technologies

EMRsComputer Software Applications

Industry Keywords

Patient ExperienceFront Office OperationsPractice CoordinationKPI AchievementStaff Engagement

About the role

Key responsibilities & impact

Oversee front office daily activities for assigned practice group locations
Ensure quality customer service to in-person and remote patients and clinicians
Create a positive work environment and support in-office clinician and staff engagement activities
Prepare patient schedules and ensure paperwork, documentation, payment details, demographics, and charts are complete
Perform general office duties to keep the practice running smoothly
Monitor the Practice Group phone queue and align resources with incoming call demand
Coordinate Practice Coordinator efforts to achieve KPIs
Lead implementation of new practice-level processes
Fill front office staffing gaps and practice coordinator vacancies as needed
Provide customer service and manage sensitive or difficult patient situations using Crisis and De-escalation Processes
Manage front desk check-in and check-out
Support patients with billing, payment, scheduling, release requests, and related needs via phone, email, and portal
Triage urgent patient issues and escalate or route them appropriately
Collect in-person and telehealth co-payments and account balances
Complete insurance eligibility verification and resolve issues with patients
Provide clinicians with administrative support, including letters and faxes
Coordinate with clinicians on additional patient questions
Audit clinician schedules for appointment accuracy
Troubleshoot workflow issues for Practice Coordinators
Lead onboarding and on-the-job training for new Practice Coordinators
Ensure front office coverage across the Practice Group
Maintain a pleasant, secure, and motivational working environment

Requirements

What you’ll need

High School or equivalent required
2+ years of demonstrated success in a healthcare operations role or 1+ year exceptional performance in similar role or setting
Ability to multitask and prioritize duties to support delivery of high-quality patient experience
Ability to work independently and as a team member
Excellent communication skills, both written and verbal
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
Flexibility to travel between locations throughout the week
Flexibility to travel between locations within the assigned Practice Group throughout the week is required
Able to sit, stand, bend, talk, hear, and walk
Able to lift and/or move objects up to 25 pounds

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
AD&D insurance
Short-term disability insurance
Long-term disability insurance
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Quarterly bonus/incentive potential