Lead Practice Coordinator

LifeStance Health

. Oversee front office daily activities for assigned practice group locations .

Posted 11/11/2026full-timeWaukesha • Wisconsin • United StatesSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in healthcare operations management, ensuring quality customer service and efficient front office activities. Proficient in multitasking, communication, and maintaining compliance with HIPAA regulations while fostering a positive work environment.

Highest-signal resume keywords

Healthcare Operations ManagementCustomer Service ExcellenceHIPAA ComplianceMicrosoft Office ProficiencyMentoring Junior Employees

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingInsurance Eligibility VerificationCrisis ManagementWorkflow TroubleshootingAdministrative Support

Soft Skills

Excellent Communication SkillsConflict ResolutionOrganization and Attention to DetailFlexibility and AdaptabilityTeam Collaboration

Tools & Technologies

EMRsMicrosoft Office

Industry Keywords

HealthcareFront Office ManagementPatient EngagementPractice CoordinationKPI Achievement

About the role

Key responsibilities & impact

Oversee front office daily activities for assigned practice group locations
Ensure quality customer service for in-person and remote patients and clinicians
Create a positive work environment and support clinician and staff engagement activities
Prepare patient schedules and verify paperwork, documentation, demographics, charts, and payment information
Perform general office duties to keep the practice running smoothly
Monitor the Practice Group phone queue and align resources with incoming-call demand
Coordinate Practice Coordinators to achieve KPIs
Implement new practice-level processes
Fill front office staffing gaps and Practice Coordinator vacancies
Provide customer service and manage sensitive situations using crisis and de-escalation processes
Greet and check patients in and out
Support patients by phone, email, and portal with billing, payment, scheduling, and release requests
Triage urgent patient issues and escalate or direct them appropriately
Collect in-person and telehealth copayments and account balances
Complete insurance eligibility verification and resolve issues with patients
Provide clinicians with administrative support, including letters and faxes
Coordinate with clinicians regarding patient questions
Audit clinician schedules for appointment accuracy
Troubleshoot workflow issues for Practice Coordinators
Lead onboarding and on-the-job training for new Practice Coordinators
Ensure front office coverage across the Practice Group
Maintain a pleasant, secure, and motivational working environment

Requirements

What you’ll need

High School or equivalent required; associates/bachelor’s degree preferred
2+ years of demonstrated success in a healthcare operations role, or 1+ year exceptional performance in a similar role or setting
Ability to multitask and prioritize duties
Ability to work independently and as a team member
Excellent written and verbal communication skills
Proficient in Microsoft Office and EMRs
Comfortable handling sensitive and confidential information under HIPAA
Flexibility to travel between locations throughout the week
Professionalism and ethical decision-making
Ability and desire to mentor junior employees
Ability to build positive working relationships
Growth mindset and process-improvement ability
Flexibility and adaptability
Organization and attention to detail
Conflict-resolution ability
Ability to sit, stand, bend, talk, hear, walk, and lift or move objects up to 25 pounds

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
AD&D insurance
Short- and long-term disability insurance
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Reasonable accommodations for applicants and employees with disabilities