Manager, Reputation and Consumer Insights

LifeStance Health

. Lead the organization’s reputation management program across owned, earned, and shared platforms .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in reputation management, consumer insights, and brand strategy, with a strong ability to analyze data and translate findings into actionable recommendations. Proven track record in leading cross-functional initiatives and managing stakeholder relationships to enhance brand trust and consumer experience.

Highest-signal resume keywords

Reputation ManagementConsumer InsightsData AnalysisCross-Functional LeadershipProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Market ResearchQuantitative AnalysisQualitative ResearchSurvey DesignSentiment AnalysisData VisualizationBrand StrategyConsumer ExperienceVoice-of-the-Customer ProgramsCompetitive Benchmarking

Soft Skills

Communication SkillsCritical ThinkingOrganizational SkillsProblem-Solving SkillsInfluencing Skills

Tools & Technologies

Reputation Management PlatformsSocial Listening ToolsSurvey PlatformsData Visualization ToolsAnalytics Software

Industry Keywords

HealthcareBehavioral HealthConsumer HealthRegulated IndustryBrand Tracking

About the role

Key responsibilities & impact

Lead the organization’s reputation management program across owned, earned, and shared platforms
Oversee reputation management systems, tools, workflows, response standards, and escalation protocols
Analyze ratings, reviews, surveys, social listening, and consumer research to identify trends, risks, and opportunities
Translate quantitative and qualitative findings into actionable recommendations to strengthen brand trust, consumer experience, and business performance
Develop dashboards and executive-ready reporting on reputation performance, consumer sentiment, and emerging themes
Manage reputation management, research, analytics, and technology partners
Partner with HR, Clinician Services, Customer Care, the Enterprise Contact Center, Business Development, Communications, Operations, Compliance, and other stakeholders
Lead cross-functional initiatives through influence and establish shared accountability for reputation outcomes and consumer-experience improvements
Provide insights to the Director of Brand Strategy & Partnerships to inform brand strategy, positioning, messaging, governance, creative development, and audience priorities
Identify gaps between intended brand experience and actual consumer perceptions and recommend actions to strengthen awareness, trust, preference, and consistency
Support team members, the mission, and organizational projects and initiatives as needed

Requirements

What you’ll need

Bachelor’s degree in marketing, communications, market research, consumer insights, business, analytics, social sciences, or a related field
5+ years of progressive experience in reputation management, consumer insights, market research, customer experience, brand strategy, communications, or a related discipline
Demonstrated experience managing ratings and reviews, online reputation, social listening, consumer feedback, or voice-of-the-customer programs
Experience analyzing quantitative and qualitative data and translating findings into clear business recommendations
Proven experience managing external agencies, research partners, vendors, or technology platforms
Exceptional written, verbal, and presentation communication skills, including communicating complex or sensitive findings to executive and cross-functional audiences
Ability to lead cross-functional initiatives, build alignment, and influence stakeholders without direct authority
Strong project management, critical-thinking, organizational, and problem-solving skills
Ability to manage multiple priorities and operate effectively within a complex, highly matrixed organization
Legally authorized to be employed in the United States
Awareness, inclusivity, sensitivity, humility, and experience working with individuals from diverse backgrounds
Preferred: Experience in healthcare, behavioral health, consumer health, or another highly regulated and reputation-sensitive industry
Preferred: Knowledge of healthcare consumer journeys and factors influencing trust, access, provider selection, satisfaction, and loyalty
Preferred: Familiarity with reputation management, social listening, survey, research, and data-visualization platforms
Preferred: Experience with brand tracking, segmentation, persona development, journey mapping, message testing, or customer-experience research
Preferred: Understanding of research methodologies, including survey design, qualitative research, sentiment analysis, and competitive benchmarking
Preferred: Knowledge of privacy, compliance, and response considerations associated with consumer reviews and feedback in healthcare
Preferred: Strong business acumen and understanding of how reputation and consumer experience influence growth, retention, referrals, recruiting, and partnerships

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
AD&D insurance
Short- and long-term disability insurance
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program