Medical Office Receptionist

LifeStance Health

. Manage front office daily activities for the practice location .

Posted 9/17/2026full-timeHilliard • Ohio • United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage front office operations effectively, ensuring accurate documentation and patient care support while maintaining compliance with HIPAA regulations.

Highest-signal resume keywords

Healthcare Operations ExperienceCustomer Service SkillsMicrosoft Office ProficiencyEMR ProficiencyCrisis Management and De-escalation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Schedule PreparationInsurance Eligibility VerificationDocument ScanningTelehealth SupportPatient Chart ManagementPayment ProcessingOffice AdministrationMail SortingData EntryPatient Check-in and Check-out

Soft Skills

MultitaskingTeam CollaborationStrong Communication SkillsProblem SolvingEmpathy

Tools & Technologies

Patient PortalPhone SystemE-faxShared Office Email

Industry Keywords

HIPAA ComplianceHealthcare AdministrationPatient CareClinician SupportOffice Environment Management

About the role

Key responsibilities & impact

Manage front office daily activities for the practice location
Ensure quality customer service for in-person and remote patients and clinicians
Create a positive work environment and support in-office clinician and staff engagement activities
Conduct schedule preparation, ensuring paperwork, documentation, payment information, demographics, and patient charts are complete and accurate
Perform general office duties, including mail sorting, document scanning, e-faxes, shared office email, cleanliness, and upkeep
Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction
Greet and check patients in and out
Respond to patient needs and manage sensitive situations using crisis and de-escalation processes
Support patients via phone, email, and portal with billing, scheduling, release requests, and other inquiries
Manage phone-system queues and answer calls promptly
Assist with telehealth access, Patient Portal issues, and troubleshooting
Triage urgent patient issues, direct them to appropriate departments, and escalate as needed
Collect in-person and telehealth copayments and account balances
Complete insurance eligibility verification and resolve related issues with patients
Provide clinicians with administrative support, including sending letters and faxes
Coordinate with clinicians regarding patient questions
Audit clinician schedules for appointment accuracy
Maintain a pleasant, secure, and motivational practice environment

Requirements

What you’ll need

High School or equivalent required
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
Ability to multitask and prioritize duties
Ability to work independently and as a team member
Strong written and verbal communication skills
Proficiency in computer software applications, including Microsoft Office and EMRs
Comfortable handling sensitive and confidential information under HIPAA
Ability to sit, stand, bend, talk, hear, and walk
Ability to lift and/or move objects up to 25 pounds
Required vision abilities include close, distance, color, peripheral, and depth vision, and ability to adjust focus

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
AD&D insurance
Short- and long-term disability insurance
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Quarterly bonus/incentive potential