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Medical Services Coordinator
LifeStance Health. Serve as a point of contact to coordinate medical care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while providing administrative support in healthcare settings. Proficient in managing patient interactions, coordinating care, and maintaining confidentiality under HIPAA regulations.
Highest-signal resume keywords
Healthcare Operations ExperienceCustomer Service SkillsMicrosoft Office ProficiencyEMR FamiliarityHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient CoordinationPrior Authorization AssistanceMedical Record ManagementTelehealth SupportTriage Skills
Soft Skills
Multitasking AbilityTeam CollaborationStrong Communication Skills
Industry Keywords
Patient EngagementPharmacy Information ManagementHealthcare AdministrationConfidential Information HandlingPatient Care Referrals
About the role
Key responsibilities & impact- Serve as a point of contact to coordinate medical care
- Provide support to patients and psychiatric clinicians
- Deliver quality customer service to in-person and remote patients and clinicians
- Support in-office clinician and staff engagement activities
- Respond to patient needs and manage difficult or emotional situations
- Assist clinicians with prior authorizations, lab orders, patient letters, records requests, and forms/paperwork
- Facilitate communication between patients, medical staff, and pharmacies
- Answer medical services calls and handle medication questions, refill requests, release requests, appointment reschedules, and inquiries
- Maintain accurate pharmacy information in patient medical records
- Scan correspondence into patient EHR records
- Assist with telehealth access, Patient Portal issues, and troubleshooting
- Triage urgent patient issues and escalate or direct them appropriately
- Coordinate external patient-care referrals
- Provide clinicians with administrative support, including letters and faxes
- Coordinate with clinicians regarding patient questions
- Assist psychiatric clinicians with patient termination processes
Requirements
What you’ll need- High School or equivalent required
- 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
- Ability to multitask and prioritize duties
- Ability to work independently and as a team member
- Strong written and verbal communication skills
- Proficient in Microsoft Office and EMRs
- Comfortable handling sensitive and confidential information under HIPAA
- Ability to sit, stand, bend, talk, hear, and walk
- Ability to lift and/or move objects up to 25 pounds
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- AD&D insurance
- Short- and long-term disability insurance
- Life insurance
- 401k retirement savings with employer match
- Paid parental leave
- Paid time off
- Holiday pay
- Employee Assistance Program