Practice Coordinator

LifeStance Health

. Perform all core functions of the Practice Coordinator role while providing support across a defined state/region .

Posted 9/29/2026full-timeUnited StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in healthcare operations and customer service, ensuring high-quality front office operations and effective communication with patients and clinicians. Capable of managing sensitive information under HIPAA while maintaining a positive and organized practice environment.

Highest-signal resume keywords

Healthcare Operations ExperienceCustomer Service ExcellenceMicrosoft Office ProficiencyHIPAA ComplianceMultitasking and Prioritization Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare OperationsCustomer ServiceInsurance Eligibility VerificationTelehealth SupportDocument ManagementPatient SchedulingCrisis ManagementData EntryOffice OrganizationBilling Support

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingAdaptabilityPositive Attitude

Tools & Technologies

EMRsMicrosoft OfficePatient PortalTeamsE-Fax

Certifications & Qualifications

High School Diploma or EquivalentValid Driver’s License

Industry Keywords

Patient EngagementFront Office OperationsHealthcare AdministrationConfidential Information ManagementOperational Demand Support

About the role

Key responsibilities & impact

Perform all core functions of the Practice Coordinator role while providing support across a defined state/region
Backfill planned and unplanned staffing gaps
Support practices experiencing increased volume or operational demand
Deliver high-quality front office operations and exceptional customer service to in-person and remote patients and clinicians
Create and maintain a positive, supportive, and professional working environment
Support in-office clinician and staff engagement activities
Prepare patients by ensuring paperwork, documentation, credit card information, demographics, and charts are complete and accurate
Handle mail, sort and scan documents, send e-faxes, manage shared office email and Teams messages, and maintain office organization and cleanliness
Respond promptly and appropriately to patient needs
Apply crisis and de-escalation processes
Greet and check patients in and out
Support patients via phone, email, and portal with billing, scheduling, release requests, and other inquiries
Manage phone queues and answer calls promptly
Assist with telehealth access, Patient Portal issues, and troubleshooting
Triage urgent patient needs and escalate to internal partners
Collect co-payments and outstanding balances
Complete insurance eligibility verification and resolve related issues with patients
Provide clinicians with administrative support, including sending letters and faxes
Partner with clinicians to resolve patient questions or concerns
Audit clinician schedules for accuracy and completeness
Contribute to a pleasant, safe, organized, and motivational practice environment

Requirements

What you’ll need

Ability to commute to a variety of offices within a defined regional radius
Strong multitasking and prioritization skills
Ability to work both independently and collaboratively in a team environment
Clear and effective written and verbal communication skills
Proficiency in computer software applications, including Microsoft Office and EMRs
Ability to manage sensitive and confidential information under HIPAA
High School or equivalent required
Minimum of 1+ years of experience in healthcare operations, customer service, or a similar role or setting preferred
Ability to sit, stand, bend, talk, hear, and walk
Ability to lift and/or move objects up to 25 pounds
Valid driver’s license required
Ability to travel by automobile to multiple locations required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
AD&D insurance
Short- and long-term disability insurance
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Quarterly bonus/incentive potential