Senior Application Administrator

Lighthouse Autism Center

. Serve as the lead administrator and configuration expert for CentralReach and potentially other clinical EHR platforms .

Posted 9/25/2026full-timeRemote • United StatesSeniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Serve as the lead administrator and configuration expert for CentralReach and potentially other clinical EHR platforms
Configure users, permissions, templates, workflows, locations, service codes, schedules, and operational settings
Translate business, clinical, billing, and compliance requirements into scalable system configurations
Partner with clinical and operational leaders on intake, scheduling, authorization management, service delivery, documentation, billing, and reporting workflows
Identify technology optimization opportunities, including reporting and metrics, to improve clinical and functional efficiency
Monitor system performance, data integrity, process adoption, usability, consistency, reporting accuracy, and workflow efficiency
Troubleshoot complex issues, coordinate with vendor support, and serve as an escalation point for internal users and support teams
Develop and maintain system documentation, configuration guides, support procedures, training materials, and standard operating processes
Support onboarding, training, and ongoing enablement for administrative, clinical, billing, and operational users
Collaborate with vendors and product teams on roadmaps, releases, platform capabilities, and product-line changes
Collaborate with IT and business stakeholders on integrations, access management, security, reporting, data governance, and broader platform initiatives
Drive standardization and optimization of clinical technology workflows and deliver ongoing value to the organization

Requirements

What you’ll need

5 or more years of experience in systems administration, application administration, platform configuration, business systems support, or related technology role
Hands-on experience administering enterprise systems, SaaS platforms, healthcare applications, EHR/EMR systems, or practice management platforms
Strong understanding of user access, permissions, workflow configuration, system settings, testing, troubleshooting, documentation, and change management
Ability to gather requirements from cross-functional stakeholders and translate them into effective system configurations and supportable processes
Excellent analytical, problem-solving, and communication skills, with the ability to support both technical and non-technical users
Strong attention to detail and commitment to data quality, operational consistency, and user adoption
Experience working in a healthcare, behavioral health, ABA, autism services, or multi-site service delivery environment preferred
Working knowledge of ABA service delivery, clinical documentation, authorization requirements, and billing workflows
Experience supporting acquisitions, reporting, data extraction, remote work, and occasional after-hours support
Experience supporting operational and clinical platform workflows such as intake, scheduling, clinical documentation, treatment planning, reporting, claims, or revenue cycle processes
Experience with system implementations, migrations, integrations, acquisitions, or workflow standardization initiatives
Familiarity with HIPAA, healthcare data privacy, access controls, audit readiness, and operational compliance expectations
Bachelor's degree in information technology, Computer Science, Healthcare Administration, Business Systems, or a related field preferred; equivalent experience will be considered
CentralReach training, certification, or demonstrated platform administration experience preferred
Relevant certifications in IT service management, healthcare technology, systems administration, or project/change management are a plus
Ability to sit for prolonged periods; occasionally stand, walk, use a computer keyboard, and lift or move up to 25 pounds
Vision requirements include close vision, distance vision, depth perception, and ability to adjust focus