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Tech Stack
Tools & technologiesCloudGoogle Cloud PlatformSQL
About the role
Key responsibilities & impact- Assist linguists and platform customers with day-to-day platform questions, including running jobs, opening and processing files, and navigating the LILT interface
- Join weekly customer calls and ad hoc calls to explain technical issues clearly and follow through to resolution
- Investigate and reproduce reported errors
- Filter and document bugs before escalating them to Engineering
- Communicate feature requests to Product
- Handle incoming support requests in a timely manner, meeting SLAs and keeping customers informed
- Document and relay frequent customer pain points and feature suggestions to drive platform and process improvements
- Support users of LILT's AI-powered translation and localization platform
Requirements
What you’ll need- 1–3 years of experience in customer support, technical support, localization support or similar customer-facing roles
- Comfortable working with technical products and learning new tools quickly
- Strong written and verbal communication skills
- Analytical mindset and ability to investigate problems methodically and determine when to escalate
- Required expertise in SQL and database management
- Required expertise in Google Cloud Platform (GCP)
- Required expertise in REST APIs
- Required expertise in authentication and single sign-on (SSO) troubleshooting
- Bachelor's degree or equivalent experience preferred; Computer Science, Linguistics or a related field is a plus but not required
Benefits
Comp & perks- Remote work arrangement
- Growth opportunities
- Global collaboration
- Compensation ranges determined based on relevant experience, skill set, qualifications, and business and organizational needs