Director of Quality

LILT

. Own LILT's quality system end to end, including standards, audit, compliance, procedures, continuous improvement, and the Quality Agents roadmap and operation .

Posted 10/16/2026full-timeLondon • United KingdomLead💰 £130,000 - £160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing quality systems, including internal and external audits, compliance programs, and the development of quality metrics. Proficient in designing and implementing LLM-based agents, translating customer requirements into actionable quality standards, and leading continuous improvement initiatives.

Highest-signal resume keywords

LLM-Based Agent DevelopmentQuality System ManagementInternal And External AuditsContinuous Improvement LeadershipQuality Data Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonSQLQuality Metrics DevelopmentProcess DocumentationRisk ManagementPreventive ControlsAcceptance Criteria TranslationRCACAPAKPI Reviews

Soft Skills

Customer CollaborationTeam LeadershipCommunication SkillsStakeholder EngagementProblem-Solving

Certifications & Qualifications

Six Sigma

Industry Keywords

Quality AssuranceComplianceLocalisationTranslation ServicesEnterprise Accounts

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Own LILT's quality system end to end, including standards, audit, compliance, procedures, continuous improvement, and the Quality Agents roadmap and operation
Evaluate, design and build reliable Quality Agents with well-defined tools and structured instructions
Use orchestration patterns to evolve single agents into multi-agent systems
Define agent evaluation criteria, test sets and success metrics; run agents in production with monitoring and escalation paths
Drive adoption of Quality Agents and reduce manual quality effort
Partner with Research and Product on ADQ, LLM model improvements, AI Review, AI QA and emerging AI workflows
Turn quality findings into product requirements, evaluation criteria and feedback loops
Own internal and external audits, including ISO certification and customer audits
Plan internal audits, manage evidence collection and corrective and preventive actions
Standardise and maintain SOPs, workflows and quality documentation
Ensure quality processes meet customer, contractual and regulatory requirements
Partner with Customer Success and Delivery on proactive quality programmes and governance
Translate customer requirements into acceptance criteria, validation methods and risk-appropriate controls
Represent Quality in customer reviews, audits and escalations using quality data and metrics
Lead structured continuous improvement across the Commercial business
Own quality metrics covering errors, PQs, rework and trends
Strengthen quality controls, escalation ownership and account-specific checks
Partner with Product and Engineering to automate checks and escalation
Partner with Expert Supply and Ops to improve expert qualification, guidance and quality management
Lead and develop the Quality team, including the Quality Manager and Quality Coordinators
Establish team operating cadence and oversee customer-facing staffing-as-a-service quality programmes

Requirements

What you’ll need

Demonstrable hands-on experience designing, building and running LLM-based agents in production
Scripting or data skills, such as Python and SQL
Experience turning quality data into actionable metrics, preventive controls and measurable improvements
Proven experience improving LLM output quality
Significant experience running quality systems, including internal and external audits, compliance programmes, and writing and maintaining processes and procedures
Experience leading structured continuous improvement, including RCA, CAPA and KPI reviews
Experience managing and developing people
Ability to translate customer quality requirements into acceptance criteria and governance
Ability to advise on quality, cost and speed trade-offs
Ability to work credibly with customers, executives and technical teams
Background in localisation, translation or language services preferred
Experience in customer-facing quality roles for enterprise accounts preferred
Track record of working with research scientists and product managers preferred
Quality certifications such as Six Sigma are a plus

Benefits

Comp & perks

Equity
Growth opportunities
Leading tools
Global collaboration
AI-assisted application evaluation with option to opt out
Equal opportunity and inclusive hiring process