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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing high-volume service delivery programs, ensuring quality and timely execution while leading multilingual teams. Proficient in data-driven decision-making and maintaining compliance with privacy and data handling standards.
Highest-signal resume keywords
Program ManagementData AnnotationQuality Assurance for AI Training DataMultilingual Team LeadershipFluency in Additional Language
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data-Driven Decision MakingForecastingQuality EvaluationTranscriptionLocalizationContent OperationsSpeech DatasetsASR Training DataAnnotation PlatformsJira
Soft Skills
CommunicationLeadershipCollaborationProblem-SolvingTraining and Feedback
Industry Keywords
BPOService DeliveryPrivacy ComplianceData HandlingMultilingual Delivery
About the role
Key responsibilities & impact- Own end-to-end program plans from pilot and calibration through scaled production and final delivery
- Align scope, staffing, and milestones with customer requirements
- Monitor output against volume and timeline targets, forecast delivery, and adjust capacity or workflows
- Lead readiness reviews, quality checkpoints, and acceptance milestones
- Manage delivery costs against budget and margin targets
- Assemble and lead multilingual delivery teams
- Align team capacity and capabilities with program goals
- Foster performance through clear expectations, training, and feedback
- Ensure AI datasets meet customer standards and improve model capabilities
- Collaborate with language experts, Quality, and Research on continuous improvement
- Maintain privacy, confidentiality, and secure handling of customer data
- Serve as a key delivery contact alongside the account team
- Communicate progress, risks, and trade-offs to customers and internal stakeholders
- Drive cross-functional alignment, issue resolution, and decisions
- Partner with Engineering on tooling and automation improvements
- Develop reusable processes and playbooks for scalable language programs
Requirements
What you’ll need- 3+ years managing high-volume, deadline-driven service delivery in data annotation, transcription, localization, content operations, BPO or a comparable field
- Demonstrated success leading distributed teams to meet demanding delivery and quality goals
- Strong ability to use data, dashboards, and forecasting to guide decisions on delivery, quality, and cost
- Working knowledge of quality assurance for AI training data, including evaluation, sampling, and acceptance criteria
- Excellent written English and ability to write unambiguous instructions for multilingual contributors
- Comfortable bringing structure to ambiguous requirements and leading programs in evolving environments
- Able to commit for the full contract term
- Experience with speech or audio datasets, ASR training data, or transcription
- Experience building or managing multilingual teams across international markets
- Experience delivering programs with privacy, confidentiality, and secure data-handling requirements
- Familiarity with annotation platforms and Jira
- Fluency in an additional language; experience working with low-resource languages is a plus
Benefits
Comp & perks- Potential for contract extension
- Global collaboration and growth opportunities
