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Product Solutions Specialist
LimeFlight. Serve as the primary product contact for customers during onboarding, implementation, and customization projects .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in guiding customers through onboarding and implementation of SaaS products, ensuring alignment with business objectives and maximizing value. Proficient in gathering and documenting requirements, leading discovery workshops, and collaborating with cross-functional teams to deliver customized solutions.
Highest-signal resume keywords
5+ Years Experience In B2B SaaSStrong Understanding Of SaaS ProductsExcellent Communication SkillsExperience Gathering Business RequirementsMinimum English Proficiency C1
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaS Implementation ProcessesAPIsData ModelsFunctional SpecificationsUser StoriesAcceptance CriteriaSolution ValidationCustomer Sign-OffChange ManagementStakeholder Management
Soft Skills
Attention To DetailCustomer-Facing SkillsOrganizational SkillsPresentation Skills
Industry Keywords
AviationAirline OperationsAirline CateringSupply ChainLogisticsEnterprise Software ImplementationsAgile Product Development
About the role
Key responsibilities & impact- Serve as the primary product contact for customers during onboarding, implementation, and customization projects
- Guide customers in adopting LimeFlight's recommended workflows, processes, and best practices
- Advise customers on maximizing value from LimeFlight products
- Explain technical concepts, solution trade-offs, and implementation implications to business and technical stakeholders
- Support rollout activities, user acceptance testing, training, and change management
- Ensure delivered solutions achieve intended business outcomes and customer objectives
- Lead discovery workshops to understand customer processes, operational challenges, business objectives, and technical environments
- Gather, challenge, refine, and validate customer requirements
- Identify opportunities to meet customer needs using existing product capabilities before introducing customizations
- Define solution approaches, user stories, functional specifications, and acceptance criteria
- Partner with Product Managers when requirements affect core product strategy, roadmap decisions, or platform architecture
- Own functional delivery of customization projects from discovery through deployment
- Collaborate with engineering teams to clarify requirements, review solution approaches, and address technical questions
- Support solution validation, acceptance testing, and customer sign-off
- Manage scope and expectations while balancing customer needs with product maintainability
- Ensure delivered solutions are adopted successfully and generate measurable customer value
Requirements
What you’ll need- 5+ years of experience in Product Specialist or Business Analysis roles within a B2B SaaS environment
- Strong understanding of SaaS products and software implementation processes
- Strong technical understanding of SaaS platforms, APIs, integrations, data models, and software implementation concepts
- Excellent communication and stakeholder management skills
- Experience gathering and documenting business requirements
- Strong presentation and customer-facing skills
- Ability to translate customer needs into clear and structured requirements
- Highly organized with strong attention to detail
- Minimum English proficiency at C1 level
- Must be residing in or relocating to Europe
- Must be legally eligible to work full-time under an employment contract; freelance or B2B contracts are not offered
- Nice-to-have: experience within aviation, airline operations, airline catering, supply chain, or logistics
- Nice-to-have: experience supporting enterprise software implementations
- Nice-to-have: familiarity with Agile product development
- Nice-to-have: experience creating product documentation, training materials, and user guides
- Nice-to-have: experience conducting market or competitor research
Benefits
Comp & perks- Fully remote work
- Ongoing learning opportunities
- Diverse, international company culture
- Creativity, collaboration, and inclusion-focused work environment
- Two annual one-week team events
- Travel opportunities for customer workshops, requirements engineering, and trainings